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Service Manager
3 months ago
Location:
YMCA Together – Florence HouseSalary and benefits:£34,955 and possibility of 5% on call allowance 35 days annual leave including bank holidays per annumPaid Medicash supportBirthday day offCharity day of your choiceWell-being HoursCycle To Work SchemeRefer a Friend SchemeCompany Pension Scheme 4%Funded Training OpportunitiesShortlisting and Interview DatesShortlisting 4th June 2024Interview/Assessment day 7th June 2024YMCA Together is a registered charity and company Limited by Guarantee.
We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.
YMCA Together is a truly value driven organisation.Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness.
These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.
Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.
Job PurposeThe Hostel Manager is responsible for the effective operational management of the Florence House service. The post holder will line manage the Support Staff.Working closely in a team with the Director of Homeless Services, and wider operational leadership and the post holder will provide day to day management and assist in the development of the services.
Hours of WorkThe post holder will be working primarily between the hours of 9am and 5pm, with the occasional requirement to work flexible hours as appropriate to the post including some weekends and evenings as part of the 24/7 rota and to be on call out of hours.
Duties and responsibilitiesEnsure residents receive flexible, person centred support informed by Cognitive Analytical Approach (CAT) and reflective practice.Manage the day to day running of the hostels utilising "The Flexible Hostel Approach" Maintain excellent communication with YMCA Management team To Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed To supervise, support and direct your staff to make appropriate and informed decisions around our clients support and accommodation To compile and collate monthly reports on KPI's To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, residents and staff team.
To make recommendations to the Director of Homeless Services on the development of the service which involve any financial commitments or alterations to service delivery Attend and meaningfully contribute to weekly communication meetings with the Director of Homeless Services and OLT, submitting reports on request Representing YMCA TogetherAttend all meetings both internal and external.
Attend stakeholder days, forums and other external events.Develop relationships with partner agencies, referral agencies and all other stakeholders.
Line Management and HR responsibilitiesSupport and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service.
Monitor the team's contribution to the collection of rents and ensuring compliance of staff with the HB application process and complex HB claims Collate data on the performance of the service and team and make recommendations to the Director of Homeless Services to ensure the service achieves its KPI's Allocation of residents to support workers to ensure the residents have the most appropriate support worker assigned Organise the staff rota and cover for the service and keep records of sickness, toil, rotas and annual leave ensuring the continuity of support for residents Monitor, collate and audit support workers weekly folders, achievement records, risk management plans, support plans, support contracts, CAT plans, Outcome Stars, room checks, and outcomes to ensure all are reflecting the delivery of high quality consistent support across the service.
Set individual objectives with the team in negotiation with the Director of Homeless Services and team members Identify training needs and requirements for individuals to ensure successful delivery of the programme Assist the Director of Homeless Services to manage disciplinary and grievance procedures when necessary Ensure the induction of new staff to the service Working with ResidentsEncourage involvement and participation from residents in the development, running and shaping of the service Hear appeal cases, complaints and complaints from the public as required Health and SafetyLiaise with emergency services Ensure at all time the safety of yourselves and others on the premises in which you work Ensure the buildings meet legislation requirements Ensuring that you embed and adhere to organisational Health & Safety policies and procedures within your service delivery TeamworkDevelop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence, and working together to deliver high quality services.
Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
Contribute to the organisations formulation of policy and proceduresAttend and participate in team meetings to ensure good communications and liaison with colleagues.
Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.
GeneralUndertake own administrative services.Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services.
Adhere to Protection from abuse policy.
Report and log all safeguarding incidents.
Observe and ensure compliance with the professional boundaries and data protection policy.
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work.
They will be expected to carry out some out of hours duties such as emergencies and meetings called at short noticeScope and limits of authorityWork within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime hrs per week (flexible working hours can be agreed)