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Customer Services Coordinator
3 months ago
About the role
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper.We are also creating a better working environment for our people.We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team based in our Southern region.
You will be responsible for providing a full range of customer service support across the area, working closely with staff in the Customer Services team, liaising with our customers and contractors as well and other staff within the wider business.
You should possess a passion for providing exceptional customer service and have exceptional communication skills. A good telephone manner and problem-solving skills are essential in this role.
Key Functional Areas
Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24-month NHBC warranty period. Effective and professional communication with customers to correctly manage customer expectations. To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home. To ensure accurate and speedy data input into the customer service operating system – Salesforce. Ensure the correct and effective co-ordination of remedial tasks with geographical radius. Create positive working relationships with colleagues paying specific attention to Sales and Production, to enable smoother transition and completion of remedial tasks. Effective communications with contractors and other third parties to ensure SLA compliance. Deal effectively with all incoming communications such as telephone calls, messages, emails, and texts. Recording them on the system in a timely manner within charter timescales. To act professionally, courteously and with dignity at all times with customers, internal colleagues, external colleagues and subcontractors alike. to uphold the core values of the business, in a pressurised environment. To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.