Senior Billing Coordinator

1 week ago


Sheffield, Sheffield, United Kingdom Fragomen Full time
Job Description

Senior Billing Coordinator

About Us:


Fragomen is the world's leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry.

The firm has more than 50 offices and over 4,000 employees located in key commercial centers throughout the Americas, EMEA and Asia Pacific.

Fragomen offers immigration support in more than 170 countries.


The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing.

We represent a broad client base ranging from individuals and emerging businesses to many of the world's leading multinational corporations.


About the role:

  • Other key responsibilities will include:_
  • Resolving internal and external invoice queries, establishing good relations with both legal teams, the wider finance teams and external vendors
  • Supporting the operational billing for an allocated office/team to ensure bills are being raised accurately and efficiently
  • Control the flow of billing consistently throughout the month, ensure all billable matters are raised as and when they are available in order for the teams to hit their monthly targets
  • Escalating billing issues to managers/partners in a timely manner with suggestions on how the teams can reduce errors going forward
  • Supporting the legal team with training from a finance perspective in relation to billing processes & query management/prevention
  • Reviewing and updating billing protocols either directly or via client services team
  • Working with the business to suggest, support & initiate change/s through process improvement & monitoring
  • Supporting the Managers, Team Leads and Senior Billing Coordinators with any ad hoc tasks relating to the audit of in progress cases

About you:

  • Also required:_
  • Be able to act under instruction with limited supervision and process feedback in a constructive manner
  • Complete tasks within agreed timeframes and in line with expectations
  • Be highly organised, enthusiastic and pay attention to detail
  • Have a pragmatic approach to problem solving using initiative and tenacity to succeed
  • Demonstrates the ability to challenge the status quo and find better ways of working
  • Strong communication skills and previous experience of dealing with senior stakeholders both internally and externally
  • Ability to be adaptive in a team where responsibilities and process frequently change
  • Willingness to be trained on all aspects of the team responsibilities and to cover as required
  • Previous experience of working towards targets

Fragomen in Sheffield:


Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by.

The office has approximately 350 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.


The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.


Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do.

Our Responsible Business Strategy (RBS) prioritises Fragomen's social responsibility through one cross-cutting theme and five focus areas.

These focus areas include:
Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability.

The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm.

These range from social events and activities, to regular wellbeing newsletters and diversity discussions.

  • Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status._


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