IT Customer Service

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Bluecube - An Ekco company Full time
Answering incoming calls and online chats keeping within Company SLA's

  • Providing technical support for students suffering basic IT issues when taking their exam, training provided.
  • Understand and deliver an accurate handover to oncoming shift workers.
  • Manage multiple online chats and requests. A high level of multitasking ability is required.

Essential Skills:

  • 1 year customer service experience

Desirable Skills:

  • Experience with JIRA ticketing system
  • Good understanding of Microsoft Office products and the use of them
  • Previous technical IT experience
  • No formal qualifications required
  • Good understand of IT

Salary/Package
- £26,000 per annum

  • Annual Leave of 22 days per annum
  • 1x day Birthday leave per year
  • Vitality Health Insurance
  • Life Assurance
  • Pension scheme through People's Pension
  • Referral Bonus scheme
  • 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
  • Access to internal Mental Health First Aid Champions
  • My Staff Shop scheme discounts
  • Cycle to Work scheme
  • Free eye tests
  • Annual flu jab

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