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IT Customer Service
2 weeks ago
- Providing technical support for students suffering basic IT issues when taking their exam, training provided.
- Understand and deliver an accurate handover to oncoming shift workers.
- Manage multiple online chats and requests. A high level of multitasking ability is required.
Essential Skills:
- 1 year customer service experience
Desirable Skills:
- Experience with JIRA ticketing system
- Good understanding of Microsoft Office products and the use of them
- Previous technical IT experience
- No formal qualifications required
- Good understand of IT
Salary/Package
- £26,000 per annum
- Annual Leave of 22 days per annum
- 1x day Birthday leave per year
- Vitality Health Insurance
- Life Assurance
- Pension scheme through People's Pension
- Referral Bonus scheme
- 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
- Access to internal Mental Health First Aid Champions
- My Staff Shop scheme discounts
- Cycle to Work scheme
- Free eye tests
- Annual flu jab
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