System Support Officer

2 weeks ago


Reading, Reading, United Kingdom DIGICOM360 LIMITED Full time
The Employee is engaged initially to perform the duties of System Support Officer as below.

Tasks vary depending on the type of technical support you are providing, but in general, you'll need to:

  • Researches possible solutions in user guides, technical manuals and other documents
  • Reports on commonly occurring queries to detect underlying problems.
- keep computer systems running smoothly and ensure users get the maximum benefit from them

  • Maintains a log of work in progress, calls received, actions taken and problems detected
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.

Job Types:
Full-time, Permanent

Salary:
From £25,600.00 per year

Benefits:

  • Flexitime

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Reading, RG6 4UP: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Technical support: 1 year (required)
  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Reading, RG6 4UP

Reference ID:
DIGICOM360-901

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