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System Support Officer
2 weeks ago
Tasks vary depending on the type of technical support you are providing, but in general, you'll need to:
- Researches possible solutions in user guides, technical manuals and other documents
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.
Job Types:
Full-time, Permanent
Salary:
From £25,600.00 per year
Benefits:
- Flexitime
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Reading, RG6 4UP: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (required)
- Customer service: 1 year (preferred)
Work Location:
Hybrid remote in Reading, RG6 4UP
Reference ID:
DIGICOM360-901
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