![Northfield Medical Centre](https://media.trabajo.org/img/noimg.jpg)
Patient Services Advisor
1 week ago
JOB DESCRIPTIONJOB TITLE:
PATIENT SERVICES ADVISOR
REPORTS TO:
PATIENT SERVICES TEAM LEADER / MANAGEMENT TEAM
Approximately 23 hours per week over 3 days : Monday, Wednesday & Friday
Job summary:
Assist, actively signpost and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and followup appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Process requests for home visits, ensuring carefully recording of all relevant details and referring to duty doctor where necessary.
- Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either electronically or manually.
- Ensure that urgent blood results and tasks are received and passed to the Duty Doctor.
- Advise patients of relevant charges for private (nonGeneral Medical Services) services, accept payment and issue receipts for same.
- Enter patient information into computerised medical record as required.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Ensure changes of address are actioned accordingly.
- Deal with electronic tasks from clinicians in a timely and accurate manner.
- Chaperone upon request following appropriate training, adhering to practice protocol and guidelines.
- Undertake any other additional duties appropriate to the post as requested by the partners, management team or patient services team leader.
- Premises:
- Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured & internal lights are all switched off.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures
This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privac
-
Patient Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – Leicester Hours – Full time, 40 hours Salary – OTE £26, & benefits, full training will be given Job Title – Patient Advisor Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical...
-
Patient Advisor
3 weeks ago
Leicester, Leicester, United Kingdom OPTICAL EXPRESS Full timeJob Title - Patient AdvisorLocation - LeicesterHours - Full time, 40 hoursSalary - OTE £26,000 & benefits, full training will be givenJob Title - Patient AdvisorOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together,...
-
Patient Services Advisor
1 week ago
Leicester, Leicester, United Kingdom Spirit Health Full timePatient Services AdvisorRushey Mead Health Centre*Spirit Health Group 20 hours per week Extremely Competitive Package Up to 39 days available leave (FTE) Fabulous Employee Benefits Package Share Option Scheme Career Progression Work Life Balance Work Satisfaction Making a DifferenceThis is an amazing opportunity join Rushey Mead Health Centre. We are a...
-
Patient Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Humberstone Medical Centre Full timeHumberstone Medical Centre is recruiting for a Patient Service Advisor. Having a population of over 11,000 patients means we require applicants who are comfortable working in a fast-paced environment and are confident using their own initiative.Main duties and responsibilities Deal effectively with incoming patient calls and queries, seeking advice when...
-
Patient Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Severn Surgery Full timeJob SummaryThe purpose of the role is to:Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a...
-
Patient Services Advisor
1 week ago
Leicester, Leicester, United Kingdom Spirit Primary Care Limited Full timeAre you passionate about delivering excellent customer service?Are you compassionate, empathetic and patient?This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported...
-
Patient Services Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Ratby Medical Centre Full timeThe role is flexible and we are looking for both full time and part time depending on the number of applicants. Depending on hours applied for, the job role will include a selection of elements from the attached job description.We are a small practice of 5,500 patients on the edge of Leicester City, with good transport links to the village. We have recently...
-
Customer Service Advisor
2 weeks ago
Leicester, Leicester, United Kingdom 4Recruitment Services Full timeCustomer Service Advisor - LeicestershireContract - Full TimeSalary - £11.80phTo be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies and councillors. To assist customers across a widerange of council services...
-
Service Advisor
4 weeks ago
Leicester, Leicester, United Kingdom Octane Recruitment Full timeService Advisor Vacancy - LeicesterSalary: Up to 29,000 Includes a uncapped OTE and Bonus Scheme Working hours: 47.5 hours per week, including Saturday mornings on a rota basisAre you an experienced service advisor who is looking to join one of the UK's largest car dealer groups? A company who are passionate about their employees and customers. This is a...
-
Service Advisor
1 month ago
Leicester, Leicester, United Kingdom Octane Recruitment Full timeService Advisor Vacancy - LeicesterSalary: Up to 29,000 Includes a uncapped OTE and Bonus Scheme Working hours: 47.5 hours per week, including Saturday mornings on a rota basisAre you an experienced service advisor who is looking to join one of the UK's largest car dealer groups? A company who are passionate about their employees and customers. This is a...
-
Service Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Holt Automotive Recruitment Full time £31,000East Midlands, Northamptonshire, Corby, UK £31000 per annum Permanent CA Our client, a main dealership in Corby is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. Monday to Friday 8 till 6 and...
-
Pharmacy Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Boots Full timeJob Reference: 195810BRLeicester, 149 Uppingham RoadPermanentFull-timeThe hourly rate for this role is £ £11.81 depending on the locationThe importance of your role.Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you'll be part of helping patients feel good. It's everything from the clear advice and care you...
-
Service Advisor
2 weeks ago
Leicester, Leicester, United Kingdom Pybus Recruitment Full timeJob Title: Service AdvisorLocation: Leicester LE3 2RESalary: Up to £26,000- OTE £30,000Full Time and Permanent hours a weekWorking Monday to Friday and Alternate SaturdaysOur client has been trading over 100 years and has been a trusted source of motoring services and solutions. They have 162 dealerships representing 26 leading global manufacturers. They...
-
Customer Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Pertemps Leicester Full timeThe Role: Customer Service Advisor - PermanentWorking hours: Monday to Friday : 9am - 6pmLocation: LeicesterSalary:£20'800 (Rising to £22'500 in April)Are you an experienced customer service advisor who is looking for a new challenge?What is great about this position that it is Monday to Friday, so your weekends are your own You'll be pleased to know that...
-
Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Marshall Motor Holdings Full timeWe are currently recruiting for a Service Advisor to join our Seat dealership in Leicester.As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great...
-
Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Marshall Motor Group Full timeJob titleService Advisor Job referenceREQ08357 Date posted11/04/2024 Application closing dateBlank LocationSEAT Leicester SalaryCompetitive base salary with a generous OTE structure in place Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description Customer Service Advisor Location: SEAT & CUPRA Leicester Hours: ...
-
Customer Service Advisor
4 weeks ago
Leicester, Leicester, United Kingdom Fusion Lifestyle Full timeCustomer Service Advisor - LeicesterWe are now hiring Customer Service Advisors Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for customer service,...
-
Customer Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Air Liquide Full timeDelivering Gas Solutions To The British Industry.Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...
-
Senior Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Marshall Motor Group Full timeJob titleSenior Service Advisor Job referenceREQ08822 Date posted02/05/2024 Application closing dateBlank LocationSEAT Leicester SalaryBlank Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description Senior Customer Service Advisor Location: SEAT Leicester Hours: hours per week, including Saturday mornings on a rota...
-
Customer Service Advisor
1 week ago
Leicester, Leicester, United Kingdom Tiger Group Limited Full timeFull Job DescriptionJob Title - Customer Service AdvisorLocation - LeicesterSalary - Up to £22,900Type - Full Time, permanentBenefits - Pension, holiday plus many moreHours - Monday - FridayWhat would I be doing?As a Customer Service Advisor you will be talking to customers on the telephone and to advise and assist them on a variety of topics, ranging from...