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Patient Service Advisor
1 week ago
Patient Service Advisor.
Having a population of over 11,000 patients means we require applicants who are comfortable working in a fast-paced environment and are confident using their own initiative.
Main duties and responsibilities
- Deal effectively with incoming patient calls and queries, seeking advice when necessary
- Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely
- Make/cancel/rearrange appointments via the clinical system
- Arrange interpreters as necessary
- Processing repeat prescription requests
- Registering immediately necessary patients when required
- Deal with administrative queries and requests from patients
- Support and assist clinicians and management as required
- Ensure up to date patient information is recorded
- Give test results where appropriate
- Opening and closing procedures for Reception
- General administration duties
- Scan letters and documents as necessary coding and updating the record as appropriate
- Manage paper notes coming in and leaving the surgery
- Summarising incoming medical records
- Providing cover for staff leave as necessary
- Adhoc duties as required
Desired skills and experience
- Experience with SystmOne is beneficial however not essential
- Strong computer and keyboard skills are essential
- The understanding of the importance of maintaining confidentiality
- Working as part of a team and being able to use own initiative
- Clear communication skills; written and verbal
- Attention to detail and accuracy
- Ability to prioritise workload
- Willingness to learn and to progress
What we are offering
- A competitive salary
- NHS pension scheme
- A defined career structure
- External training courses
Job Types:
Full-time, Permanent
Salary:
From £10.42 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
Application deadline: 30/04/2023
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