Patient Service Advisor

1 week ago


Leicester, Leicester, United Kingdom Humberstone Medical Centre Full time
Humberstone Medical Centre is recruiting for a
Patient Service Advisor.

Having a population of over 11,000 patients means we require applicants who are comfortable working in a fast-paced environment and are confident using their own initiative.


Main duties and responsibilities

  • Deal effectively with incoming patient calls and queries, seeking advice when necessary
  • Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely
  • Make/cancel/rearrange appointments via the clinical system
  • Arrange interpreters as necessary
  • Processing repeat prescription requests
  • Registering immediately necessary patients when required
  • Deal with administrative queries and requests from patients
  • Support and assist clinicians and management as required
  • Ensure up to date patient information is recorded
  • Give test results where appropriate
  • Opening and closing procedures for Reception
  • General administration duties
  • Scan letters and documents as necessary coding and updating the record as appropriate
  • Manage paper notes coming in and leaving the surgery
  • Summarising incoming medical records
  • Providing cover for staff leave as necessary
  • Adhoc duties as required

Desired skills and experience

  • Experience with SystmOne is beneficial however not essential
  • Strong computer and keyboard skills are essential
  • The understanding of the importance of maintaining confidentiality
  • Working as part of a team and being able to use own initiative
  • Clear communication skills; written and verbal
  • Attention to detail and accuracy
  • Ability to prioritise workload
  • Willingness to learn and to progress

What we are offering

  • A competitive salary
  • NHS pension scheme
  • A defined career structure
  • External training courses

Job Types:
Full-time, Permanent

Salary:
From £10.42 per hour

Benefits:

  • Company pension
  • Free flu jabs
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 30/04/2023
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