Client Relationship Executive

1 week ago


Andover, Hampshire, United Kingdom Oyster Recruitment Limited Full time

We are recruiting for a Client Relationship Executiveto assist with the continued upward growth of our clients well-established company in Andover.


Reporting to the Client Relationship Manager you will be responsible for the continued success of their team, delivering a first-class customer experience and ensuring that deadlines are met.


As Client Relationship Executive your role requires a high level of accuracy and commercial acumen in a fast-paced environment, whilst holding the customers best interests to the forefront of every decision.


Responsibilities

  • Be the first point of call for all customer requests and enquiries
  • Process all orders and bespoke requests
  • Work with heads of departments to deliver customer expectations
  • Respond to all customer queries and requests in an accurate and timely manner
  • Ensure Customer Records are kept up to date and accurate
  • Proactively support other team members in the delivery of outstanding Customer Service
  • Work with the procurement and estimating team to communicate forecasts and manage bespoke requests
  • Work with the Operations Team to identify and follow through process improvement that will improve the customer's experience and lead to business enhanced efficiencies

Requirements:

  • Excellent communication skills, both verbal and written
  • Experience of delivering a 5* service and be able to translate this into actions
  • Take a proactive approach to problem solving
  • Excellent organisation skills are essential
  • High attention to detail

Essential Skills:

  • Familiar with the use of order management system

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