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Compliance Officer

3 months ago

Stockport, Stockport, United Kingdom Adecco Full time

Job Title: Compliance Officer

Location: Stockport

Contract Details: Temp To Perm

Salary: £ £19.23 per hour

Working Pattern: Full Time - Hybrid working from home/in the office around 2 days a week once trained

About Our Client:

Our client is a dynamic finance company, known for their commitment to delivering exceptional customer service. They are seeking a skilled Compliance and Complaints Officer to join their dedicated team.

Benefits & Perks:

  • Competitive salary
  • Opportunity for career growth and development
  • Friendly and supportive work environment
  • Training and professional development programmes
  • Good work-life balance
  • Exciting challenges and opportunities

Responsibilities:

  • Undertake complaint handling in line with the Company's guidelines and policies
  • Negotiate the best outcome for customers and third parties involved
  • Bring customer complaints to a swift and fair conclusion
  • Draught and issue responses to complaints in a timely manner
  • Maintain complaint handling records and log
  • Provide regular management information on complaints
  • Conduct regular reviews of policies and procedures to ensure compliance with regulations
  • Make recommendations for improvements to the Managing Director
  • Manage and handle the complaints, Data Subject Access Requests (DSAR), and fraud investigation processes
  • Maintain documentation of compliance activities
  • Conduct risk assessments and maintain a register
  • Monitor compliance systems and ensure their effectiveness
  • Stay informed on industry changes, trends, and best practises
  • Assist with the design and implementation of improvements in communication and monitoring of compliance standards
  • Provide assistance to internal and external auditors
  • Perform adhoc duties or project work as required
  • Demonstrate flexibility, positive attitude, and high standards of conduct
  • Attend meetings and training sessions as requested

Essential (Knowledge, skills, qualifications, experience):

  • Excellent knowledge of FCA rules, Data Protection legislation, and the Financial Ombudsman Service
  • Previous experience working in a legal background
  • Degree or professional equivalent qualification
  • Strong written and verbal communication skills
  • Positive can-do attitude
  • Ability to draught and implement policies and procedures
  • Experience in producing management reports and analysing data
  • Strong team player with the ability to work independently
  • Proficient in Microsoft Office

Desirable (Knowledge, skills, qualifications, experience):

  • Experience in the finance industry
  • Knowledge of relevant regulations and compliance frameworks
  • Experience in risk assessment and management
  • Excellent attention to detail

Technologies:

  • Microsoft Office - Word, Excel, Powerpoint, Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.