Resident Liaison Officer
2 weeks ago
Main Duties/Responsibilities
- Commence and maintain site files
- Schedule access appointments
- Issue all appointment letters
- Ensure distribution of communication to all residents
- Ensure prompt response /action to all queries/complaints
- Provide Liaison Reports
- Carry out a previsit to each resident. Note any special needs.
- Ensure Residents are kept fully informed.
- Carry out regular checks whilst works are in progress
- Advise Site Team of any requirement for Site Specific notifications, giving adequate notice for preparation/issue
- Advise Site Team promptly of any difficulties/problems incurred
- Notify Site Team of Complaints received
Knowledge, Skill and Experience:
- Sound experience of working within a customer care environment
- Good knowledge of IT systems and experience of working with computerised systems
- Good knowledge of the construction trade
- Understanding of customers disabilities and the help available
- Ability to host public meetings and present information in a clear manner.
- Experience of working in partnership with a Local Authority Client
- Excellent negotiation skills
- Good communication skills, both oral and written
- Problem solving and decision making skills
- High level of interpersonal skills
- Dedicated to the provision of a quality service
Job Types:
Full-time, Temporary contract
Contract length: 6-8 weeks
Salary:
From £25,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Guildford, Surrey: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 2 years (preferred)
Work Location:
In person
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