Service Delivery Lead

1 week ago


London, Greater London, United Kingdom Insight Global Full time
Insight into the Opportunity:

We are currently looking to fill the position of Service Introduction Delivery Lead with a wealth of experience to join our esteemed client in the telecommunications industry. This role involves taking charge of ensuring the smooth and successful launch of new products and services for our client.

Being part of the transformation team will not only entail contributing to Service Improvement initiatives but also fostering Operational Excellence in regions including the UK, Italy, and Germany.

This position offers great visibility within the organization, involving collaboration across all departments to ensure seamless Operational and Support readiness delivery in line with Technology Service Management priorities.


Responsibilities:
  • Leading transformation and readiness activities from initiation to final implementation.
  • Efficient delivery planning and budget management.
  • Promoting best practices and continuous improvement by adopting an End-to-End framework.
  • Effective stakeholder management.
  • Identifying readiness delivery and support costs for business case and budget planning.

Key Requirements:
  • Demonstrated success in delivering readiness and transformation plans across various platforms.
  • Proficiency in shaping and executing Service Management policies and solutions.
  • Experience in managing large initiatives from inception to completion, preferably in the telecommunications sector.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management abilities and adherence to project and delivery frameworks.


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