Head of Sme Trading Solutions

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AXA UK Full time

About the role:

We have an exciting new opportunity to join the senior management team in AXA Commercial.


Reporting into the Director of Commercial SME, you'll be accountable for defining and executing opportunities for change in the SME operating model across both digital and traded channels to drive profitable growth.

A key focus will be to ensure overall business resilience and assurance through robust risk management frameworks and define, drive and deliver change across all products and routes to market.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.


What you'll be doing:

  • Act as the technology and business process lead for SME to ensure that the endtoend broker and customer journeys operate as intended
  • Drive strategic change in the traded to digital trading space
  • Lead and prioritise change demands including those associated with the market such as schema changes and work with the business to ensure effective and timely implementation and deliver strong return on investment
  • Manage relationships and associated budget for Acturis and other software houses ensuring governance compliance is maintained and ongoing business value is derived from the digital marketplace
  • Promote a culture of positive customer outcomes and risk management by leading on the implementation of new methods, frameworks and first line controls to deliver good customer outcomes
  • Lead and develop team to implement changes via Product Writer and other technology solutions
  • Define, execute and embed the strategic change roadmap including new operating models and organisational designs
  • Promote a culture of diversity and inclusion across the wider Commercial team, role modelling the right behaviours and raising the profile of the benefits of an inclusive working environment
  • Foster a culture of continuous improvement and innovation on our SME technology strategy
  • Be an active and contributory member of the Commercial Leadership Team, accountable for both your own area and supporting all other functional areas to drive the collective success of the business

About you:

What we're looking for:

  • Experience working at a senior level within a commercial insurance environment
  • Strong understanding of insurance markets and processes is essential
  • Detailed knowledge of a commercial digital marketplace and technologies
  • Ability to create and maintain an open and honest culture which drives engagement, development, and opportunity for all employees
  • Proven experience leading and motivating teams
  • Ability to lead and manage change successfully in an environment where navigating complex and abstract challenges are commonplace
  • Pragmatic decision maker with experience of managing and analysing data
  • Strong long and shortterm planning skills
  • ACII or other insurance qualification is desirable


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


What we offer:


At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £90,000
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 28 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
  • AXA employee discounts
  • Gym benefits
LI-Hybrid

About AXA:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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