See more Collapse

Service Delivery Lead

1 month ago

Sheffield, Sheffield, United Kingdom University of Sheffield Full time

The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible.

In IT Services, we're dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues.

Our world is dynamic and so are we.

We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us.

So if you want to support the next generations of students, leaders and researchers, we want you on our team.

We have a new role for a versatile individual to join us and build our Service Delivery Lead function.

Are you the person to help mould and develop this new role across IT Services and Service Delivery & Support, delivering a Continuous Improvement ethos across our teams.

As the Service Delivery Lead you will analyse service performance, security, service level agreements, continuous improvement and reporting. Bringing together Acceptance into Service (AIS), Service Management & Analyst experience, blended with Problem, Incident & Change Management, this is an ideal opportunity for a hard-working, driven individual to make the next step in their Service Management career

You will need to be able to demonstrate strong leadership and team-working skills, combined with excellent communication and digital literacy.

This is a phenomenal opportunity for someone to develop and implement Service Management across ITS Service Delivery & Support, embedding a Service first approach and promoting a continuous improvement ethos.

What We Offer

  • 38 days/41 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
  • Up to 5 days of paid time off to cover emergency caring responsibilities.
  • A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
  • A highly competitive pension scheme.
  • Discounts at participating shops and cinemas, and a cycle to work scheme.
  • A commitment to your development, with programmes, learning modules and mentoring schemes.
  • An inclusive and diverse workplace.
  • A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.


We are committed to enabling our employees to work in a hybrid model with flexibility over when, where and how to achieve the required outputs, in discussion with your manager.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect.

We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

We have other current jobs related to this field that you can find below

  • IT Service Delivery Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    Who are we?First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Service Lead

    2 weeks ago

    Sheffield, Sheffield, United Kingdom TREK Full time

    A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Service Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom TREK Full time

    A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Programme Delivery Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Tes Global Full time

    Location: Sheffield or LondonFull time, permanent Salary: £36,000 to £42,000Tes is an international provider of digital solutions, which is passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education...

  • Operational Delivery Assistant

    2 months ago

    Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Transport is a service going through significant change to ensure that it can deliver first class transport operations, vehicle maintenance and fleet management services to our internal and external customers.We are offering an exciting opportunity for an enthusiastic, committed and competent person to join our team in the vehicle workshop as a front-line...

  • Digital Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Church Army Full time

    Location: Wilson Carlile Centre, SheffieldSalary: £38,897 per annumHours: 37.5 Hours per week (Full-Time)Contract: Full Time, Open EndedOccupational Requirement: This post is subject to an Occupational Requirement under the provisions made in the Equality Act 2010 that the post holder has an active faith in Jesus. The successful candidate must be in...

  • Service Lifecycle Manager

    1 month ago

    Sheffield, Sheffield, United Kingdom Sky Betting and Gaming Full time

    What you'll doWe're looking for an outstanding Service Lifecycle Manager to join the beating heart of our business, the Customer tribeCustomer tribe are responsible for the provision of account services for all our customer facing products. These services include Identity Services (Registration, Verification & Login), Payments, Responsible Gambling and...

  • Housing and Homelessness Strategic Lead

    1 month ago

    Sheffield, Sheffield, United Kingdom Shelter Full time

    Are you an influential, analytical and ambitious individual with excellent leadership skills and a proven record of working in homelessness or social justice? Do you have experience of service delivery and project planning, budget setting and management, and stakeholder engagement? If so, consider moving to Shelter as our new Strategic Lead for Sheffield and...

  • Service Colleague

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Asda Full time

    Service Colleague - Sheffield Job TitleService ColleagueLocationSheffield DrakehouseEmployment TypePart timeContract TypePermanentHours per Week15SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date20 July 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...

  • Service Colleague

    7 days ago

    Sheffield, Sheffield, United Kingdom Asda Full time

    Service Colleague - Sheffield Job TitleService ColleagueLocationSheffield Queens RoadEmployment TypePart timeContract TypePermanentHours per Week30SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date4 August 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...

  • Service Colleague

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Asda Full time

    Service Colleague - Sheffield Job TitleService ColleagueLocationSheffield Chaucer RoadEmployment TypePart timeContract TypePermanentHours per Week16SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date25 July 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Jewson Full time

    Are you based in the Sheffield area?Do you have a passion for working with people and enjoy an active, varied role?Jewson Sheffield, Lowfield, a leading building materials distributor in Northern Europe, is on the hunt for a Yard Operative who's as passionate about great service as we are.We provide a fulfilling and enjoyable work environment with ample...

  • Service Support

    1 month ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Contract type: Open-endedWorking pattern: 21 hours per week. Ideally the successful candidate would be able to work on a Tuesday, Wednesday and Friday.Late-night opening one night per week on a rotation basis (Wednesday)Location: 31 Claremont Crescent / 9 Northumberland RoadWe have an exciting opportunity for a flexible and adaptable individual with...

  • Cryptography Operations Engineer Lead

    1 month ago

    Sheffield, Sheffield, United Kingdom HSBC Full time

    Job descriptionJob Title: Cryptography Operations Engineer LeadBig Bank Funding. FinTech Thinking.Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data...

  • SEN Classroom Lead Practitioner

    2 months ago

    Sheffield, Sheffield, United Kingdom Chaucer School Full time

    Tapton School Academy Trust are seeking to appoint a SEN Classroom Lead Practitioner, to be based at Chaucer School for the first 2 years of appointment.The SEN Classroom Lead Practitioner will join a small team of Lead Practitioners in Chaucer School. This Lead Practitioner role will lead on developing and implementing first wave quality SEN teaching and...

  • Agile Lead

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Church Army Full time

    Location: Wilson Carlile Centre, Sheffield (Hybrid)Salary: £35,403 per annum based on 37.5 hours a weekHours: 30 – 37.5 hours a week. [0.8 or full-time appointment]Contract: Full Time, Open Ended Occupational Requirement: None. However, due to the nature of this post we do require the successful candidate to be in sympathy with, and have respect for and...

  • Customer service advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    Who are we?First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    1 month ago

    Sheffield, Sheffield, United Kingdom FirstGroup Full time

    Who are we?First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    2 days ago

    Sheffield, Sheffield, United Kingdom First Group UK Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Information Advisory Service

    2 weeks ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Working Pattern:Part-time, working 20 hours per week, working every Saturday 10:30 am - 6pm plus 2 days 9 am -5 pm and 9-4 during the week (days to be confirmed with successful candidate)We have an exciting opportunity to join us in the Library Information & Advisory Team (LIAT). this role will see you playing a significant role in the development and...