Service Lifecycle Manager

4 days ago


Sheffield, Sheffield, United Kingdom Sky Betting and Gaming Full time

What you'll do

We're looking for an outstanding Service Lifecycle Manager to join the beating heart of our business, the Customer tribe

Customer tribe are responsible for the provision of account services for all our customer facing products. These services include Identity Services (Registration, Verification & Login), Payments, Responsible Gambling and Account History. We are also responsible for the tools our Customer Experience team use to support our customers, ensuring they receive a great experience at every touchpoint.

As a Service Lifecycle Manager within Customer, you will be...

  • Leading on incident, problem, change and configuration management standards and implementation
  • Identifying and building strong long-term internal customer relationships and comprehensive stakeholder management
  • Working across Sky Betting & Gaming tribes and business units to drive stability and service excellence
  • Responsible for reporting and insight on Tribe's service availability and error budgeting
  • Proactive trending of incidents to drive improvements and problem management to reduce Incident recurrence and mean time to recovery (MTTR)
  • End to End ownership of the Customer Tribe Service catalogue and CMDB
  • Responsible for managing third party relations with suppliers, taking ownership of the service aspects of these relationships and driving continuous improvement
  • Managing and maintaining our service improvement roadmaps and initiatives
  • Supporting the Lead Service Lifecycle Manager in evolving our Customer tribe service strategy and setting the focus

How you'll do it

We operate within an Agile Delivery methodology and to DevOps principles, with regular deployments into live operations. An environment where people are encouraged to take risks whilst maintaining service stability. This is an exciting time to be joining the Tribe as we develop and embed new ways of working to support Sky Betting & Gaming's Tech strategy.



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