Patient Choice Advisor

1 week ago


Sheffield, Sheffield, United Kingdom NHS Professionals Full time

Job Title:
Patient Choice Advisor hrs per week


Trust Location:
Sheffield Teaching Hospitals NHS Foundation Trust


Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Sheffield Teaching Hospitals NHS Foundation Trust is the place for you.


About the Trust
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's largest, busiest, and most successful NHS foundation trusts.

We provide a full range of hospital and community services for people in Sheffield, as well as specialist care for patients from further afield.


What you'll be responsible for:

  • To provide a highquality service within the Single Point Access (SPA) to deliver an excellent, quality service for patients, referrers and clinicians using the service.
  • To achieve and maintain high standards and effective working relationships with all service providers and organisations.
  • To promote the reputation of the SPA and the Sheffield Teaching Hospital as a caring and helpful organisation
  • To be efficient, informative, and helpful to patients and all callers to the SPA service.
  • Providing the opportunity for patients to choose the appropriate service provider by offering choice. Managing the patient's referral to the selected care provider, taking ownership to ensure the patients experience is excellent.
  • To effectively manage the booking of clinic appointments for patients, offering a choice of location, date, time ensuring we meet the patient's needs to achieve a positive outcome for each patient.
  • To administer the booking of appointments on TPP, and Ereferral. Generate appointment letters and patient information to confirm time and date agreed and to reschedule appointments if necessary.
  • Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting onto the TPP/Lorenzo, being able to prioritise and organise own workload.
  • To support and provide cover for colleagues.

You'll learn the following whilst working at the trust:

  • An in depth understanding of the roles and responsibilities involved in working within the NHS
  • Knowledge of the systems used, to effectively complete your role to the highest standard at all times
  • A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

  • System knowledge
  • SystmOne, Lorenzo
  • Educated to GSCE standard; at least five GSCEs Grade C and above, including Maths and English or equivalent.
  • Knowledge of databases
  • Excellent organisational skills
  • Excellent communication skills
  • Excellent telephone manner
  • Microsoft Office package knowledge e.g., Outlook, Word, Excel
-
Depending on the Trust, you may require variable additional certification and skills._

As a member of NHS Professionals, you have fantastic benefits:

-
Competitive pay rates:

- work this week, get paid next week
- **Essential support when you need it

  • 24/7 365 days**:
- call us anytime

-
Multi locational:

- work across neighbouring Trusts
-
Manage your shifts and timesheets on the go:

  • access your "My Bank" shift portal anywhere, anytime online or through your smartphone
-
Varied working options to suit your lifestyle:

  • access to the Bank gives you options of ad hoc shifts or longer-term placements
-
Training and development opportunities:

  • Keep up with the essentials and more
-
Build holiday allowance for every shift you work:

  • your work life balance is important to us
-
Stakeholder pension scheme available:

- a flexible future for you and yours

Who are NHS Professionals?


As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.


By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.


Disclaimer
NHS Professionals manage your data, please see our Privacy Notice on our website.

Salary:
£11.85 per hour

Schedule:

  • Monday to Friday

Work Location:
One location

Reference ID: 59291

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