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Senior IT Support Engineer

3 months ago


Chessington, United Kingdom Reed Full time

IT Support Analyst required on an initial 3 month contract based in the Royal Borough of Kingston to provide end-to-end resolution over the phone, email, face to face and via Service Now. This role also has an opportunity to potentially become permanent.

Knowledge, Skills and Experience Required:

  • At least 3 years in a Technology Support role (2nd-line support).
  • Strong skills in basic network troubleshooting to understand users' issues and steps that need to be taken.
  • Microsoft 365 administration and user support
  • Hardware support and troubleshooting
  • Familiarity with ITSM tools

Essential Requirements:

  • ITIL foundation (v3 or v4)
  • Solid experience in standard ITIL disciplines, e.g., Incident, Change Problem Management
  • Solid experience using ServiceNow
  • Microsoft Certification