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Chessington, Greater London, United Kingdom Reed Technology Full timeJob DescriptionJob Title: Senior IT Support AnalystJob Summary:We are seeking a highly skilled and experienced Senior IT Support Analyst to join our team at Reed Technology. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT systems.Key...
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Senior IT Support Engineer
3 months ago
IT Support Analyst required on an initial 3 month contract based in the Royal Borough of Kingston to provide end-to-end resolution over the phone, email, face to face and via Service Now. This role also has an opportunity to potentially become permanent.
Knowledge, Skills and Experience Required:
- At least 3 years in a Technology Support role (2nd-line support).
- Strong skills in basic network troubleshooting to understand users' issues and steps that need to be taken.
- Microsoft 365 administration and user support
- Hardware support and troubleshooting
- Familiarity with ITSM tools
Essential Requirements:
- ITIL foundation (v3 or v4)
- Solid experience in standard ITIL disciplines, e.g., Incident, Change Problem Management
- Solid experience using ServiceNow
- Microsoft Certification