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IT Helpdesk Technician
3 months ago
We are looking for individuals to join our enthusiastic and motivated Technical Support Specialist team. If you are outgoing and thrive in a fast-paced environment, then you might be a perfect fit As an IT Helpdesk Technician at our company, you will provide technical telephone support to our customers and ensure their systems are functioning smoothly. We offer excellent training and ongoing support to help you succeed in your role.
Company: 4Com
Benefits:
Competitive salary of up to £28,000 DOE. Future progression opportunities. 24 days holiday + bank holidays. Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Private Medical Insurance (after 1 year of service).Responsibilities:
Provide technical telephone support to customers using remote tools. Maintain high customer service standards. Install, update, and maintain software and systems. Diagnose and resolve technical issues using remote troubleshooting tools. Report 3rd party faults to relevant departments. Log customer interactions accurately.Requirements:
Experience in customer service and technical support. Knowledge of Android applications. Strong networking knowledge. Excellent communication skills. Ability to thrive in a fast-paced environment. Strong organizational skills and enthusiasm.This IT Helpdesk Technician position is based in Bournemouth. If you think this job is a good match for you, reach out to us.
