Head of Fieldwork

2 weeks ago

London, Greater London, United Kingdom C Space Full time

About C Space
C Space is a pioneering Customer Agency with offices in Boston, New York, San Francisco, London and Tokyo.

Our promise is to help our clients find new opportunities to grow by deep understanding of their target audiences and their needs - which we call Customer-Inspired-Growth.

Over the years we have helped clients like Google, Samsung, McDonald's, Air France/KLM, L'Oreal, Orange and Ikea grow by developing new products, services and communication _together with their customers_.

For instance, we are helping L'Oreal develop new product formula to innovate in haircare, we are supporting Google in creating new products for emerging markets, we are helping Ikea to imagine what the retail experience needs to look like across physical and digital.


Most of our clients have worked with us for a number of years and about 80% keep coming back for more every year: building long-lasting relationships with our clients is the key ingredient to our success.

Insight at C Space isn't like insight at other agencies; it's faster, more entrepreneurial and more integrated.

And it doesn't just focus on finding the 'truth' but more importantly on leveraging that truth with those who matter in our clients' organisation:

we truly care about and organise ourselves around having impact on our clients' business - by either making them or saving them some money.

We pride ourselves on our friendly but high-performing culture.

We love people who are self-starters, see the glass as half-full and thrive in a fast paced, entrepreneurial environment: six directors of the EMEA business have started their career at C Space as entry level consultants.


About the Role
The Head of CORE is a senior role in our London office. CORE acronym stands for Consumer Operations Recruitment Excellence.

We're looking for someone with an outstanding passion and track-record for handling topics of strategic importance such as customer engagement, customer service and the ability to attract high-quality participants for our online and face-to-face work (fieldwork).

We believe our ability to attract the best participants and to provide them with an outstanding user experience is to become a source of competitive advantage in the future.


You will lead a well-established and highly experienced team of specialists comprising of:

  • Experts in complex participant recruitment and fieldwork efforts for our
    online communities (ongoing insight and innovation communities we run for our roster of clients
  • nationally as well as internationally) and associated project management
  • Experts in complex participant recruitment and fieldwork efforts for our
    facetoface work (insight and innovation projects locally, nationally, as well as internationally) and associated project management
You will report directly into Director of Operations & Technology in the EMEA office.

One of the key challenges you will face is positioning the CORE function as a strategic force of competitive advantage in the business, not just a 'support function'.

You will bring gravitas and authority to the role, allowing you to stand your ground in relationships and conversations with other senior members of the team, and continue to establish CORE as a key asset within the business.


Your responsibilities include:

(Leading the)

Team:
We're proud of the unique culture we've built in this dynamic and ambitious team within C Space.

As a result, we're looking for someone who can lead the team with a strong vision of what CORE can achieve for our clients and within the C Space family.

You should be comfortable, and have experience in leading operationally focused teams in a visionary and supportive way, whilst also getting the best out of people every day.

This role will include line management of 3+ members of CORE.

Operational excellence:

You will be responsible for ensuring that the CORE team delivers against the needs of the business today: this means that you enable the team to perform their complex tasks of finding and recruiting suitable and high-quality customers, consumers and experts against pre-defined specifications, on time and on budget.

As well as enabling and advocating for new ways of working, methodologies and complex audience requests that come with business growth and the research environment evolving.


You'll be a key mechanism in ensuring a strong global relationship with our sister team based out of Boston, and that the team have the right support via our global network to handle complex data sets and survey operations.


Commercialisation:

You will be tasked with thinking about best way for CORE to be a strategic force in the business - this could be ensuring it helps us win more work, could be about improving efficiencies and driving profitability, or could even be about thinking about potential to drive revenues.

A background in progressive fieldwork, respondent recruitment and/or market resea

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