L&d Coordinator

1 week ago

London, Greater London, United Kingdom Forsters Full time

The Learning and Development function at Forsters provides learning, training and coaching support to partners, associates, trainees, business services staff and secretaries.

There is a strong appetite for L&D in the firm and increasing demand for development opportunities at all levels in the business.

We are looking to recruit a L&D Co-ordinator to support the L&D Advisors and Head of L&D. The L&D Co-ordinator will get involved in the administration and coordination of a broad range of L&D activities.


Key success factors for this role include building strong relationships across the firm and identifying opportunities to streamline administrative processes.


Main duties and responsibilities:

Support to L&D Planning

  • Provide administrative support for the annual and ad hoc planning of all L&D programmes for partners, associates, trainees, secretaries, paralegals, apprentices and support staff, including assisting with training needs analysis data.
  • Liaise with target population for each L&D programme/module.
  • Assist with the setting up and clearing of training rooms and meeting external providers and ensuring they have everything they need ahead of the sessions starting.
  • Assist with set up of virtual training sessions. Including checking technology and arranging breakout rooms.

Internal L&D Event Administration

  • Act as first point of contact for all L&Drelated matters and forward queries as appropriate to L&D colleagues.
  • Liaise with internal teams who provide venue, IT and catering support and maintain a robust booking system.
  • Liaise with external trainers to ascertain equipment needs. Save and share course materials.
  • Update training records to ensure attendance is monitored, recorded and reviewed.
  • Ensure attendance reports and evaluation forms are completed and processed.
  • Processing of L&D related invoices and supporting with the budget.
  • Managing the L&D calendar; diarising sessions, managing invites and ensure content is accurate.
  • Support with advertising courses internally, using appropriate promotional language and book people on accordingly.
  • Proactively assist with meeting arrangements and booking meeting rooms and assisting with general calendar management.
  • Regularly update the L&D intranet pages and ensure the information is accurate and relevant.

Capturing of In-house Training Needs (with support from L&D Advisor and Head of L&D)

  • Assist with the annual firmwide training needs analysis.
  • Assist with the preparation of the monthly L&D report for Management Board meeting.

Other

  • Be ready to suggest and initiate new systems and templates to improve administrative processes.
  • Administrative coordination and support on adhoc L&D projects as needed.
  • Keep track of L&D credit card expenditure and receipts and send monthly updated to the finance team.

Personal attributes and skills:

  • Well organised and proactive, with a keen eye for detail.
  • Ability to streamline administrative processes.
  • Comfortable handling a busy events management workload.
  • Excellent written and oral skills, including the use of appropriate media to engage/influence an audience.
  • Confident in dealing with internal clients and external providers and able to manage their expectations.
  • Solutionsfocused and comfortable taking ownership of task and project delivery.
  • Clientorientated and encourage individuals to take ownership of their learning.
  • High degree of IT literacy, i.e. at least basic level in Outlook, Word, Excel and PPT.
  • Selfstarter with a cando attitude.
  • Ability to think laterally when faced with setbacks/obstacles.
  • Ideally experience of working in professional services/regulated profession.

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