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Head of Digital Training
3 months ago
Grade
SEO
SEO
Post Type Permanent
Working Pattern Full Time, Part Time
Are you approachable, enthusiastic and want to deliver a quality service to the Department and its customers by embracing new technology?
This is an exciting time for the team as we are seeking to make significant changes and improvements to many aspects of how we work and the service we provide, especially investigating the new technology available and how this can increase efficiencies.
This role requires strong leadership skills to support the team through change and the challenges that come with it, whilst maintaining business as usual performance.
Excellent information and records management is knowing what information you have across an organisation and having the right information available, at the right time, to those who need it.
Being successful at this is vital for any organisation as information plays an integral role in delivering day to day business, underpins policy and operational delivery, ensures legal obligations are met and safeguards the corporate record for use by civil servants in the future and the need for transparency with the public.
Branston Operations, encompassing the offender subject access request (SAR) and record management teams, is based in the Information Services Division, within the Ministry of Justice's (MoJ's) Security & Information Group.
We are moving forward with a programme of transformation to ensure that we deliver a high-quality service, to the appropriate standard and timescales, whilst supporting staff wellbeing and development.
The team works collaboratively with His Majesty's Prisons and Probation Service (HMPPS) and His Majesty's Courts and Tribunals Service (HMCTS) as key partners in delivery and stakeholder engagement, so the ability and expertise to build strong professional relationships on both an individual and team basis is very important.
Close liaison with individual prison establishments and probation offices are vital to meeting our performance indicators, with an opportunity to develop this further.
You will need to grasp and resolve a wide range of complex problems and be able to use your own judgment and analysis to bring them to a successful conclusion and manage any information risks.
There is also a need for clear and courteous communications with our external customers and the Information Commissioner's Office (ICO), including taking forward any litigation cases.
You will be joining the Knowledge and Information Management (KIM) profession at a very exciting time as this transformation is underway in MoJ and across government.
Lead, direct and motivate the staff in the Offender SAR team, setting achievable stretch targets to ensure requests are completed lawfully, within the statutory timeframe, and in line with policy.
Develop delivery plans and reporting structures, ensuring they are robust, closely monitoring them and instigating proactive and reactive adjustments, as and when needed, to ensure achievement.
Collaborate with the transformation team to implement more digital ways of working.Recruit, train and develop staff to have the skills, competencies and experience needed to deliver a high-quality service to requestors.
Performance reporting, including the use of MI, to identify emerging issues and corrective action.Overseeing the office and its functions, ensuring that the team is embedded in both the site and Information Services Division.
The successful candidate will be required to work in a flexible way, undertaking any other duties reasonably requested, to support the wider SIG team and senior leaders, commensurate with the grade and level of responsibility of this post.
Lead local and divisional employee engagement activities and encourage/ support staff to take part in Learning and Development opportunities to maintain good working relationships with staff and improve staff morale and motivation.
Oversee the unit's business support team, ensuring that operational delivery is supported.Travel to other offices, as required, to complete their role.
Experience of building, influencing and maintaining stakeholder relationships.
Working knowledge of the DPA and the General Data Protection Regulation (GDPR).
Experience of leading a team in a digital environment.
Managing a quality service
Additional Information Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows.
This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).
All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances.For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hoursThe Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.
All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Annual LeaveAdditional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
TrainingThe Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
NetworksThe opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers.
You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. Paid paternity, adoption and maternity leave.Free annual sight tests for employees who use computer screens.
Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
To Shared Service Connected Ltd Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting- );
To Ministry of Justice Resourcing team (resourcing-management-.As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken.
If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
You've been serving overseas with HM Forces or in some other official capacity as a representative of HM GovernmentYou were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas.
The duration of overseas residence and the country of abode will also be taken into account.This flexible approach to recruitment focuses more on finding the right candidate for the specific role.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Managing a Quality Service - 250 word limitUse of Artificial Intelligence (AI)
Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Managing a Quality ServiceThe MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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