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Customer Support Team Lead

3 months ago

Glasgow, Glasgow City, United Kingdom FPSG Full time

Overview

Service Desk Team Lead
Ref: 98188

Are you a hands-on technical leader? Do you enjoy shaping teams to deliver happiness to both customer and user?... this could be for you_. _

Role Responsibilities

Responsibilities will include:

  • Responsible for ensuring the effective day to day operation of the 1stLine Support function.
  • Receiving, recording, triaging, and directing support issues and requests through to conclusion.
  • Engaging 2ndLine internal/external resources to investigate and resolve issues and requests.
  • Carrying out data/system configuration activities to resolve support tickets.
  • Account for the continuous improvement of people, processes, data, and tools in the 1stLine Support function

Person Specification

Essential Skills will include:

  • Passionate about Delivering Happiness for Customers and Users
  • Experience managing a 1stLine Support function.
  • Comfortable using Microsoft Office 365 tools and features.
  • Providing advice and guidance to Customers/Users on the use and configuration of the System and order processes.
  • Comfortable with ambiguity, and adept at effective prioritization of tasks and resources

Reward

Next Steps

Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.