Customer Experience Executive

1 week ago

StainesuponThames, Surrey, United Kingdom Novuna Full time
Do you take pride in your attention to detail? Interested in how businesses finance their assets? Are you looking for something fast paced?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions.

Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.

We're proud to be a
Top 50 Inclusive employer, and we're number 15 in
Glassdoor's Top 50 Employer list.

What does the role involve?


Reporting into the New Business Team Leader, you as the Customer Experience Executive (New Business) will provide excellent customer service, ensuring that we deliver a market leading experience for all customers, by giving them a seamless delivery of their individual needs whilst pushing for efficiency.


Attendance of the Staines office will be required for the first 3 months to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work.

Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.


Some of your key duties will include:

  • Input deals on to the system in a timely and efficient manner
  • Provide full administrative support to customers, introducers, suppliers and colleagues
  • Ensure the business is kept safe by ensuring the documentation is compliant and correct and in line with credit approval and any problems are resolved quickly
What are we looking for?


A strong customer experience executive will embody a strong combination of customer service and analytical skills, they will put the customer at the heart of their operations.

Ensuring that all work is completed in a timely manner whilst utilising their analytical skills to identify any flaws in the deal and continuously look out for ways to implement procedure improvement.


Also, we're looking for the following:

  • Excellent attention to detail and eye for accuracy
  • High level of organisation skills
  • Knowledge of financial products will be to your advantage
  • Proficiency in Microsoft packages
  • Experience with APLHA (nice to have)
What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a
chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

  • Flexible hybrid working
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid

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