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Complaint Handler
1 week ago
Our client are an independent, not-for-profit organisation that resolve any financial disputes which a business and a consumer have been unable to solve themselves.
They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right.
As a case handler you will...- Manage a caseload of complaints
- Conduct a fair and thorough investigation into each complaint
- Resolve each case by coming to a fair and balanced decision
- Deliver exceptional customer service and explain decisions clearly, in writing and over the phone
- Show understanding of complex complaints and the ability to think critically about what's happened to let people know where they stand
Location:
Coventry (CV1). Very flexible hybrid working scheme, only 2 days in the office per week required.
Hours:
We have both full time (35 hours per week) and part time (28 hours per week) roles available.
You will have the flexibility to agree a working pattern with your manager, covering the 'core part' of the day - such as 9am - 5pm, 8am - 4pm or 10am - 6pm.
Salary:
£30,000pa + excellent benefits, including but not limited to...
- An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
- 25 days annual leave + bank holidays and the option to buy extra or sell days.
- Private medical insurance
- Generous noncontributory pension
- Free access to their onsite gym
To speak to a recruitment expert please contact Holly Quinn
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