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Booking Clerk Band 3- Womens and Childrens

3 months ago

Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time
Demonstrate excellent customer care skills. Provide a welcome point for the department, responding to patient, staff and visitor requests appropriately
  • Analyse and deal with routine non clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
  • Receive queries, both in person and on the telephone and manage appropriately
  • Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
  • Assist clinical staff with appointment creations, e.
g., updating Trakcare
  • Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
  • Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
  • Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
  • Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements.
  • Working Knowledge of routine for ordering on P2P and Stationery system.