National Service Manager

2 weeks ago


London, Greater London, United Kingdom THE BRIDGE RECRUITMENT GROUP LTD Full time

  • Role:
National Service Manager - Specialist Cleaning

Salary:
£38k-£40k

Benefits:
£5k car allowance

Job Status:
Permanent/Full-Time

Location:
West Midlands - National remit, but would need to also spend time in Manchester

Vacancy Reference:
VR/05134

Role Description:


Bridge Recruitment is delighted to be networking for a National Service Manager on behalf of our client, a leading provider of specialist cleaning and hygiene services across various sectors.

As National Service Manager, you will be responsible for coordinating teams of regional specialist cleaning technicians, ensuring customers are receiving a first-class service.

You will monitor performance levels to ensure tasks are being completed on time and to the highest standard.

The ideal National Service Manager will have proven experience in Cleaning/Specialist Cleaning and will have a minimum of three years' experience in a managerial position within the FM sector.

This is an exciting opportunity to join a committed and reliable company, and one whose reputation is a testament to the services they provide.


Responsibilities:
Ensure that the Health & Safety requirements are implemented and adhered to by all staff on site

Work with National Planning team to plan, schedule and review workload and resource plans

Spend 75% of time in the field with teams Nationwide and 25% of time in Manchester Operations Office / Home (flexible split)

Monitor stock and inventory levels to ensure appropriate levels of inventory is held

Conduct regular staff reviews on performance and feedback on areas for development

Work with the Head of Operations to meet budget and cost projections for all jobs

Capture all payroll data on a weekly basis from tracked vehicle information and timesheets

Monitor and manage all absence including holiday, sickness and paid and unpaid leave

Provide management information around productivity levels and general KPI reports

Initiate and conduct disciplinary and back to work interviews to the required standard

Provide all the appropriate new starter information and complete the necessary checklists

Monitor that employees are maintaining vehicle checks to ensure correct safety standards

Ability to interview and select employees for new roles within the operation

Check all staff have the appropriate PPE and that risk assessments have been conducted

Train, motivate, monitor and coach staff

Requirements:
Previous Cleaning/Specialist Cleaning experience

Previous working knowledge of planning work schedules for staff to attend jobs

Excellent communication skills (verbal and written)

Highly customer focused and always looking to deliver a high quality of service for clients

Good attention to detail and ability to spot issues with data and recommend solutions

Possess leadership qualities and ability to act as a 2IC to the Head of Operations

Flexible and able to react quickly

Ability to deliver quality results under pressure and prioritise work

Competent in Microsoft Office products especially Outlook, Word and Excel

Calm, confident manner to handle potentially uncomfortable conversations with staff

Excellent time management skills and ability to prioritise a demanding workload

Ability to hold employee and client information in the strictest confidence

Minimum of three years managerial experience in an operational role in the service/FM sector

IOSH certificate or equivalent qualification

Maths & English GCSE or equivalent

Experience of working within a customer facing environment

TPBN1_UKTJ
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