Children's Hospital Waiting List Co-ordinator

1 week ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

The post holder will be responsible for ensuring effective coordination and administration of the Children's elective admissions, waiting list and admission services within Children's Services in line with national policy and locally agreed guidelines.

The day to day role will include liaising with the surgical, consultant and wider team to ensure the theatre lists are fully utilised. To make contact with the families to book patients in and manage the waiting list alongside the management team. To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual/study leave impact on theatre utilisation is minimised, in a timely manner. To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT 18 weeks).

The post holder will need to be an excellent communicator with strong interpersonal skills who can acknowledge the pressure on the medical staff to ensure that the patients are admitted in a timely and efficient manner.

Main duties of the job

To implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that the suspensions, cancellations and DNA's are recorded and dealt with according to the UHL Patient Access Policy.

To ensure full utilisation of Theatre slots available.

To ensure all Local and National Standards are applied to the Waiting List, RTT Data Quality checks and the UHL Patient Access and Data Management Policy.

To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone. To ensure any cancellations are replaced as agreed with Consultants and inform theatres and wards etc.

Daily responsibility for making pre-assessment clinic appointments ensuring the completion of the appointment outcome within 24 hours of the clinic.

To schedule theatre lists as delegated by Consultant teams.

To ensure that any special equipment/requirements (eg ITU/HDU, foreign case notes, interpreters, scans, x-rays and prosthesis), are arranged for admission.

To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (

Job description

Job responsibilities

To liaise with consultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc.

To maintain weekly data collection of reports on patient cancellations ensuring new dates of admission are allocated. Identify and collect PCT information to inform the contracting process. Monitor number of patients operated on.

Undertake the waiting list validation programme ensuring accurate and early identification of potential long waiters in line with recommendations of the UHL Patient Access Policy.

Run off pre-admission no outcome report to ensure all patients were admitted and operated on as expected.

To be responsible for ensuring the administrative procedure for admitting patients continues during periods of sickness and annual leave.

To provide training and support to new staff regarding HISS ensuring pathways are managed according to Trust Policy.

Responsible for validation of Data Quality reports as required by the Service Manager / General Manager.

KEY WORKING RELATIONSHIPS

Consultant Medical Staff Surgical Team Childrens Hospital Senior management Specialist Nurses Secretaries and wider administration team for the childrens hospital and other specialities. Patients, relatives and carers Registrars and junior medical team Pre-assessment Team Theatre staff Anaesthetic staff Medical Records Person Specification

Communication

Essential

Can communicate effectively Good understanding of IG and confidentiality Self motivated and enthusiastic

Desirable

Experience of calling and speaking to patients

Experience

Essential

Dealing with customers/patients 2 years working in a busy office environment Use of excel and outlook

Desirable

Understanding of medical terminology Experience of working alongside consultants and clinical staff

Training

Essential

Educated to GCE standard or equivalent Literacy and numeracy skills

Desirable

HISS/Patient centre Previous waiting list experience NHS systems and procedures

Planning and Organisation skills

Essential

Ability to prioritise schedules and workloads Attention to detail

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