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Critical Svcs Tech

3 months ago

London, Greater London, United Kingdom CBRE Full time

Posted- 28-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Shift Technician to join the team based in London.

This role is to support the shift leader and carry out all statutory and non-statutory PPMs across site including completion of all associated documentation required to maintain compliance.

The reporting of failures / noncompliance and the implementation of agreed solutions. To also complete reactive tasks and daily checks / readings as required in accordance with agreed service levels.

Key Responsibilities:

  • To support the shift team in provision of service.
  • Day to Day involvement with Building Management System.
  • Undertake and maintain day to day PPM records.
  • Undertake general housekeeping duties.
  • To instil best working practices.
  • Maintain compliance to all QHSE policies in all areas.
  • To support colleagues, ensuring their motivation and commitment to the client, contract, and company.
  • Take a proactive approach to resolve all daytoday problems.
  • Monitor and review permits and working practices on all maintenance activities.
  • To review and fully understand all emergency procedures.
  • Interface with tenants and clients at all levels.
  • Integrate fully with all different NMS departments to ensure seamless delivery of services such as project teams etc.
  • Understand and demonstrate the Norland behaviours.
  • Applicants are expected to have several years prior experience some of which will have been in a similar role and have good customer skills.
  • It is essential staff are selfmotivated and promote a "Can do" customer attitude at all times.
  • Having flexible attitude with a "can do" approach and who is prepared to work outside their skill base and hours when required to provide a customerbased service.
  • Be prepared to undertake training as required by the post and the Engineering Manager.
  • Having administration skills to maintain computer based and hardcopy systems for statutory inspection and test.
  • Be able to react and work on their own initiative when it comes to reactive tasks.
  • Operate all systems within the building in a competent, effective and efficient manner, adhering to guideline, bulletins and SOPs as required.
  • Ensure that service providers work sheets are signed off, quality of works are inspected, and any recommendations are escalated.
  • Responsible for critical equipment that serves critical areas for the client such as Data Centres and SER's.
  • Responsible for escalation of all incidents and writing of incident reports ensuring the approved escalation procedure is adhered to.
  • Planning including prioritization of tasks from PPM's and help desk requests.
  • Reacting to break downs and change in priorities. Extending jobs when required if SLAs cannot be achieved.
  • To backfill for the Shift Leader as required when the shift leader is on leave / sick.
  • Sourcing and vetting quotations if required.
  • Vetting safe system paperwork and issuing Permits and Authority to work as appropriate.
  • Work issuing as required.
  • Progress control and quality control.
  • Safe system and work control system closeout.
  • Proven experience as a day engineer in building services within prestigious environment.

Accountabilities:

  • Accountable to the Shift Leader and Engineering Manager.
  • The post holder does not have any directly reporting staff.
  • This post carries no budgetary responsibility.
  • Training:
  • City and Guilds qualification and any relevant qualification in an electrical / engineering field.
(Essential)- Previous HV AP experience (Desirable)
Experience:

  • Must have team working experience and excels at motivation of small teams under substantial pressure. Must have the ability to think clearly in extreme circumstances / under pressure.
  • Proven experience as a day engineer in building services within prestigious environment.
  • Has worked a continental shift pattern or similar in a previous role.

About CBRE Global Workplace Solutions:

  • As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides endtoend services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
  • CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been vote