Fan & Community Relations Assistant

7 days ago

Brentford, Greater London, United Kingdom Brentford Football Club Full time

Job Title:
Fan & Community Relations Assistant

Department:
Corporate Affairs

Reporting:
Fan Engagement Manager

Location:
Gtech Community Stadium

Salary:
£27,500 per annum (FTE)

Closing date: 12 March 2024
Brentford FC is a bit different to other Premier League football clubs.

We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks.

We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.


Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.


We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

Safeguarding Statement

The role of the Fan & Community Relations Assistant

Main Accountabilities

  • Support the team to respond to fanrelated enquiries in the Supporter Services and Accessibility inboxes.
  • Manage the distribution of community tickets for matchdays.
  • Support the planning and operation of stadium tours and other nonmatchday events such as visits to schools and community groups.
  • Support the Fan & Community Relations Team on matchdays to ensure we deliver a welcoming environment for all fans.
  • Help with the organisation of matchday staff and entertainment, managing matchday checklists and submitting payroll details for matchday casual staff.
  • Help with other matchday activities such as fan parking, away coach travel and support for fans with additional support needs.
  • Support the Club Ambassador to plan and manage the Legends Programme involving exBrentford players.
  • Provide administrative support the General Manager and Head Coach of the Brentford FC Women's team, including planning matchday operations, helping with key events such as spotlight games and team events and supporting the documentation of Performance Development Plans for players of the First and B teams.
  • Follow safeguarding protocols in the set up and ongoing management of the Women's teams, Legends Programme and matchday operation, escalating any issues to line management and the Safeguarding team as appropriate.
  • Support other Fan & Community Relations projects and activities as required, including fan events and matchdays throughout the season.

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with the Club's Code of Conduct.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times
  • To ensure compliance with all Matchday Safeguarding processes and the Club's Safeguarding Policy and processes.
  • To ensure compliance with the Club's Code of Conduct.

Key Internal Relationships

  • Corporate Affairs
  • Operations
  • Marketing Safeguarding

Person Specification - Essential Personal Characteristics

  • Excellent organisational skills with the ability to thrive when working on multiple projects with specific deadlines.
  • Excellent knowledge of Microsoft products, especially Excel and Word.
  • Good communication skills, both written and oral with excellent attention to detail.
  • Works well in a collaborative environment, contributing to a positive and supportive team dynamic.
  • Clear, articulate, and engaging communication style, with the ability to engage with a diverse audience.
  • A flexible approach to working hours, including the ability to work weekends and evenings.

Person Specification - Desirable Personal Characteristics

  • An interest in football, with experience of attending games.
  • Previous experience planning and operating events.
  • Knowledge of the local area.

  • Women's B Team Assistant Coach

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: Women's B Team Assistant Coach (Casual)Department: Fan & Community RelationsReporting: Women's Team Technical LeadLocation: Within the Brentford EstateSalary: £15.10 per hourClosing date: 21 June 2024Regulated Role: YesBrentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and...

  • Women's B Team Assistant Coach

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: Women's B Team Assistant Coach (Casual) Department: Fan & Community Relations Reporting: Women's Team Technical Lead Location: Within the Brentford Estate Salary: £15.10 per hour Closing date: 21 June 2024 Regulated Role: Yes Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true...

  • Finance Assistant

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: Finance AssistantDepartment: FinanceReporting: AP SupervisorLocation: 27GWRSalary: £25,000 per annumClosing date: 13 February 2024Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take...

  • Venue Optimisation Executive

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: Venue Optimisation Executive (Apprenticeship)Duration of Contract: 18 months (Fixed Term)Department: Venue OptimisationReporting: Venue Optimisation Team LeaderLocation: 27GWR & Gtech Community StadiumSalary: £18,000 per annumClosing Date: 28 June 2024Regulated Role: NoBrentford FC is a bit different to other Premier League football clubs. We put...

  • Regional HR Specialist, Employee Relations-3

    7 days ago

    Brentford, Greater London, United Kingdom GlaxoSmithKline Full time

    Site Name: UK - London - BrentfordPosted Date: May We're excited to be moving to our vibrant new home on New Oxford Street in central London from the end of June 2024. At GSK HQ, we're building an energising space where we can connect, collaborate and get ahead of disease together. Designed especially for us, it'll be one of the healthiest workplaces in the...

  • Administrative Assistant

    6 days ago

    Brentford, Greater London, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

    An opportunity has arisen for some enthusiastic and highly motivated individuals to join the Community Nursing Administrative Team to support our nursing teams in Richmond and Hounslow.Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to prioritise their own workload, and work well...

  • Women's B Team Head Coach

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: Women's B Team Head Coach (Casual)Department: Fan & Community RelationsReporting: Women's Team Technical LeadLocation: Within the Brentford EstateSalary: £16.50 per hourClosing date: 21 June 2024Regulated Role: NoBrentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while...

  • Schools Area Coordinator

    7 days ago

    Brentford, Greater London, United Kingdom Brentford FC Community Sports Trust Full time

    Job Title: Schools Area Coordinator (Richmond & Hounslow)Department:Sports Participation and SchoolsReports to:Senior Manager Operations and Business DevelopmentResponsible for:Working under the direction and support of the Senior Manager Operations and Business Development and other key staff, you will be responsible for the coordination and deployment of...

  • VP, Global Medical Lead, Solid Tumours

    7 days ago

    Brentford, Greater London, United Kingdom myGwork - LGBTQ+ Business Community Full time

    Site Name: UK - London - Brentford, Baar Onyx, USA - Massachusetts - Waltham, USA - Pennsylvania - Upper Providence Posted Date: May 7 2024We're excited to be moving to our vibrant new home on New Oxford Street in central London from the end of June 2024. At GSK HQ, we're building an energising space where we can connect, collaborate and get ahead of...

  • Teaching Assistant

    6 days ago

    Brentford, Greater London, United Kingdom Reed Education Full time

    Job Title: Teaching Assistant (Secondary School)Location: HounslowContract Type: Full-Time, Permanent or long term temporaryKey Responsibilities: Work closely with teachers to provide classroom support and deliver highquality teaching and learning experiences for our students. Provide onetoone support to students who require additional help, such as those...

  • Head of Brand Licensing

    6 days ago

    Brentford, Greater London, United Kingdom DiverseJobsMatter Full time

    Job DescriptionJOB DESCRIPTIONHead of Brand Licensing EMEABased at Brentford, West London.Working Model: HybridWhy Us:Our employees are passionate about entertaining the world with creative, innovative experiences while being part of a vibrant gaming community. We are a global company with the resources to match, coupled with a place where everyone knows...

  • Business Change and Communication Lead

    7 days ago

    Brentford, Greater London, United Kingdom GSK Full time

    Site Name: UK - London - BrentfordPosted Date: Jan Business Change and Communication Lead:Location: GSK House, Brentford We're moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to worldclass science and technology institutions, we're excited for our move to the vicinity of Earnshaw Street,...

  • VP Commercial Operations

    6 days ago

    Brentford, Greater London, United Kingdom myGwork - LGBTQ+ Business Community Full time

    We are thrilled to announce our upcoming move to the energetic new location on New Oxford Street in central London at the end of June 2024. At GSK HQ, we are creating a dynamic space where we can engage, cooperate, and stay ahead of diseases together. Custom-built for us, our new workspace will be among the healthiest globally, equipped with cutting-edge...

  • Director - Medical Communications and Engagement Procurement

    7 days ago

    Brentford, Greater London, United Kingdom GlaxoSmithKline Full time

    Site Name: UK - London - Brentford Posted Date: May We're excited to be moving to our vibrant new home on New Oxford Street in central London from the end of June 2024. At GSK HQ, we're building an energising space where we can connect, collaborate and get ahead of disease together. Designed especially for us, it'll be one of the healthiest workplaces...

  • Disability Casual Sports Coach

    7 days ago

    Brentford, Greater London, United Kingdom Brentford FC Community Sports Trust Full time

    Job Title: Disability Casual Sports CoachDepartment:DisabilitiesReports to:Disability Project Manager (Specialist Support)Responsible for:Delivery of disability sports sessions throughout the week, including Saturdays.Salary:£ per hour (depending on qualifications/experience)Brentford FC Community Sports TrustWith community work spanning three decades,...

  • Safety Steward

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: Safety StewardDepartment: Venue OperationsReporting: Head of Safety & SecurityLocation: Gtech Community StadiumSalary: £15.10 per hourBrentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We...

  • Inside Sales Manager

    6 days ago

    Brentford, Greater London, United Kingdom Reed Business Support Full time

    Inside Sales Manager -West LondonSalary is highly competitive and will depend on experienceOffice Based Initially Hybrid after a few months once established in the roleIMMEDIATE STARTAn amazing opportunity has arisen for an Inside Sales Manager to Join an exciting company with global distribution in over 30 countries, ushering in a new era of product...

  • Sales Support Assistant

    6 days ago

    Brentford, Greater London, United Kingdom neoci Full time

    Hardware Sales Assistant/ Sales Support AssistantAbout our client:Our client is a dynamic leader in [industry, e.g., digital solutions, telecommunications] known for innovative products and excellent customer service. As we continue to grow, we are looking to expand our team with a Sales Assistant who can support our sales strategies and enhance operational...

  • HR Administrator

    6 days ago

    Brentford, Greater London, United Kingdom Brentford Football Club Full time

    Job Title: HR Administrator (Fixed Term)Department: People & ComplianceReporting: Head of HR ServicesLocation: 27GWRSalary: £28,000 per annumDuration: 1 year fixed term contract (maternity cover)Closing date: 11 June 2024Regulated Role: NoBrentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community...

  • Ks1 Teaching Assistant

    7 days ago

    Brentford, Greater London, United Kingdom Ortus Recruitment Full time

    KS1 Teaching Assistant | Brentford, HounslowOrtus Recruitment are excited to present a new Teaching Assistant opportunity in a vibrant and thriving primary school based in Hounslow London. The school are looking for a confident, proactive and friendly Teaching Assistant, on a full-time and long-term basis. KS1 Teaching Assistant West London 4Form Entry...