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Service Desk Coordinator
1 week ago
Service Desk Coordinator
Broadstairs
Salary - £25,200 Per Annum (pro-rata)
Full-time hours - Monday to Friday, 8.30 am - 5pm
Maternity Cover month contract to start ASAP.
Do you have Service Support Coordinator experience?
Are you used to operating at a fast pace with great accuracy?
Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for a Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks.
The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player.
The role is full-time at 40 hours per week.
The responsibilities of the Service Desk Coordinator:
- Managing a high volume of calls and emails from customers and Field Engineers daily.
- You will be planning works for our technicians nationwide including logging callouts,
- Planning maintenance works and Health and Safety inspections.
- You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers.
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