Customer Service Agent Full Time

1 week ago


Andover, Hampshire, United Kingdom Pure Cremation Full time
Customer Service Agent

Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead team

Salary:
£29,095.09 per annum

Hours: 37.5 hours per week.

The working week is a 5-day period, with additional weekend rota basis with a day in Lieu.

About the role


Predominantly taking inbound calls you will be responsible for explaining the features and benefits of our products, answering general policy questions and selling funeral plans over the phone.

In quieter times you will also be following up leads and making outbound calls.

Key duties

  • Keeping accurate records of customer enquiries and plans; ensuring they are logged on to our CRM system.
  • Clearly explaining, in simple language the features of our Funeral plans and making sure that it is what the client requires.
  • Day to day support to the business, dealing with ad hoc queries including customer queries.
  • Previous Sales experience is essential ideally gained within a call centre environment
  • Excellent communication skills both written and verbal.
  • Proven sales experience meeting all KPI's
  • A good telephone manner and the ability to easily explain what we do and don't do.
  • The ability to record information with a high degree of accuracy.
  • Proficient in Microsoft Office and IT literate
  • The ability to record information electronically and talk to clients at the same time is a must.
  • Proven background of working in an excellent customer service role.
  • Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.
  • Be selfdisciplined and selfmotivating
  • Previous experience of working in an FCA regulated Company is desirable

We provide:

  • Full training so you can excel in your job. No Funeral experience is either expected or required.
  • Smart Pension scheme
  • Death in service benefit
  • Cash contribution health plan
  • A modern working environment with free onsite parking.
  • A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.
  • A friendly and fun team who like working together and helping each other out.

Finally:


If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you.


Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.

  • Andover, Hampshire, United Kingdom Pure Cremation Full time

    Salary: Basic Salary of £27,976.05 with OTE of £33,000.00 via our uncapped commission scheme.Hours: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week.As a growing company we are now looking to recruit new members of staff to our Inbound Sales team, working from our office...

  • Customer Service

    7 days ago


    Andover, Hampshire, United Kingdom Simplyhealth Full time

    We're looking for outstanding Customer Service Advisors to join our award winning customer service team You'll join on a full-time, fixed-term contract.Whether you have direct experience within a call centre environment, or you're looking to join a fantastic team and start a career in Customer Service, we are looking for people who have a passion for giving...

  • Customer Services

    1 week ago


    Andover, Hampshire, United Kingdom Wote Street People Full time

    Customer Services & Admin RepresentativeSalary range is £20-23.5K.This will be a hybrid position, with attendance once or twice a week in the Andover offices required.Personnel Selection are pleased to be working alongside this fantastic, award winning employer, who are based in Andover. They are offering the role of Customer Services & Admin Representative...


  • Andover, Hampshire, United Kingdom Lenham Storage Ltd Full time

    Monday to Friday - 8am to 5pm and every other Saturday - 9am to 5pm If you have previous customer service experience and great communication skills we want to hear from you Working as part of our busy customer service team, the ideal candidate will possess excellent IT skills and be proficient in the use of Excel and Word Monday to Friday - 8am to 5pm and...


  • Andover, Hampshire, United Kingdom Places for People Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...


  • Andover, Hampshire, United Kingdom Adecco Full time

    Customer Service CoordinatorAre you customer focused and passionate about delivering customer service at all times? Brilliant Adecco are delighted to be supporting our successful client based in Andover who are seeking a Customer Service Coordinator to join their teamHours: Monday - Thursday 8:30-5:00 and Fridays 8:30-2:30Salary: £24k+ DOE (plus commission...


  • Andover, Hampshire, United Kingdom Adecco UK Full time

    Customer Service CoordinatorAre you customer focused and passionate about delivering customer service at all times? Brilliant Adecco are delighted to be supporting our successful client based in Andover who are seeking a Customer Service Coordinator to join their teamHours: Monday - Thursday 8:30-5:00 and Fridays 8:30-2:30Salary: £24k+ DOE (plus commission...


  • Andover, Hampshire, United Kingdom Lenham Storage Ltd Full time

    Monday to Friday - 8am to 5pm and every other Saturday - 9am to 5pm If you have previous customer service experience and great communication skills we want to hear from you Working as part of our busy customer service team, the ideal candidate will possess excellent IT skills and be proficient in the use of Excel and Word Monday to Friday - 8am to 5pm and...


  • Andover, Hampshire, United Kingdom Britax Roemer Full time

    Main purpose of role:To provide general support to our customers: product support, after sales service, placing ordersKey Accountabilities and Responsibilities: Being the first point of contact for our customers and responding to their queries, via:TelephoneSocial MediaLiveChat Giving general support to our customers on our products and providing after sales...


  • Andover, Hampshire, United Kingdom Rich Products Corporation Full time

    PURPOSE STATEMENT First point of contact into the business for F'real, Bakery & TCCS delighting our customers, working with our logistics and distribution networks to drive through expedient resolutions to any issues that arise. Managing finished goods daily stock rotation, co-ordinating with key stakeholders cross functionally to ensure critical business...


  • Andover, Hampshire, United Kingdom Active Staff Full time

    Customer Service AdministratorOutskirts of Andover (own transport is essential)12 week Temp to PermMonday to Friday - 40 hours per week£ per hourDo you have excellent administrative skills?Can you demonstrate great time management and ability to prioritise ?Our client is looking for an administrator to join their busy team in their offices based on the...


  • Andover, Hampshire, United Kingdom Aster Group Full time

    Welcome to Enham Together, a company dedicated to making a positive impact on the lives of individuals with disabilities for over a century. Our mission is to continue transforming lives for the next hundred years by empowering individuals to overcome barriers and expand their horizons. Through superior care, personal development, housing solutions, and...


  • Andover, Hampshire, United Kingdom Adecco UK Full time

    Customer Service AdministratorAre you looking for a new job to start the new year? Great A very exciting new position for a Customer Service Administrator has risen in Andover.Salary: £24k + end of year bonusHours: 8:30-17:00pm Monday - FridayResponsibilities Supporting the administrative functions of the Sales, Service and Training departments Assist and...


  • Andover, Hampshire, United Kingdom Tate Full time

    Tate Winchester have an exciting opportunity for a German and Dutch-speaking customer service advisor to work with one of our most popular clients as a Technical Customer Service Advisors in the Andover area.Job DutiesSome of the daily duties for this customer service role include:Handling first line contact from customers in managing through after-sales...


  • Andover, Hampshire, United Kingdom Little Steps Nanny and Events Agency Full time

    Full time live in or Daily Nanny role, near Andover (SP11)Starting Date: 24th July 2023Monday - Friday, 8am to 6pm (50 hours per week)B, 19 months oldPets: Yes, 1 dog and 1 catSalary: £33,800 gross per yearOur family are relocating to Andover towards the end of July and are open to an active and organised Live-in Nanny or a Daily Nanny, Sole-Charge, for...


  • Andover, Hampshire, United Kingdom Pure Cremation Full time

    Customer Care Advisor - At NeedSalary: £29,270 per yearBenefits: Pension, Health contributory Cash Plan, Death in Service, free on site parkingLocation: AndoverFull time working to rota.Excellent communication skills both written and verbal.A good telephone manner and the ability to easily explain what we do and don't do.The ability to record information...


  • Andover, Hampshire, United Kingdom Heat Recruitment Full time

    Job Title: Customer RepresentativeWe are looking for a highly motivated and customer-focused individual to join our client's insurance team as a Customer Representative in Andover. In this role, you will be responsible for providing excellent customer service to our clients and assistingthem with their insurance needs.Key Responsibilities:Handling claims and...


  • Andover, Hampshire, United Kingdom Woosh Washrooms Full time

    Hygiene Service Driver - Wooshologist - Andover, Hampshire- *_ _Due to the nature of the role and where our customers are based, we can only accept and contact applicants who live within commutable distance of the above area*_Please note interviews for this position will be held at our Andover Head Office SP10 3ZEThis role is a full-time permanent vacancy...


  • Andover, Hampshire, United Kingdom Oyster Recruitment Limited Full time

    We are recruiting for a Customer Service Managerto assist with the continued upward growth of our clients well-established company in Andover.This role is an exciting opportunity to combine your desire to deliver excellent customer service with your drive for customer growth.Reporting into the Sales Director you will manage the customer service team striving...


  • Andover, Hampshire, United Kingdom The People Co. Full time

    Our client based in Hampshire are searching for a Logistics Specialist on a 6 month fixed term contract to join their business in a new role for the company.Job RoleRequirements Primary Logistics escalation contact for our client (internal & external) Drive performance of distribution, freight suppliers and partners to maximise ontimeinfull performance &...