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Support Officer

3 months ago

Fareham, Hampshire, United Kingdom Fareham Borough Council Full time

About The Role:

Are you the right person to assist in providing and supporting the provision of a quality, cost effective and efficient Environmental Health Partnership service at Fareham and Gosport Borough Council offices?

If so, the Fareham and Gosport Environmental Health Partnership is looking for a Support Officer to join the team.

You will be based at Fareham Civic Offices but will also be expected to work from Gosport Town Hall.


The post is very much 'hands on' dealing with customers over the phone and in person covering a wide variety of topics including neighbour complaints, pest control and found/lost dogs.


Your role will include taxi and other licencing work and you will be expected to organise and invigilate taxi driver knowledge tests as well as carry out visual inspections of taxis.

You will be required to take payments over the phone as well as keeping and updating accurate computer records on a variety of our systems.


You will also provide support to our parking office to assist customers within Council car parks with payment or access queries.


About You:


It is important that the right person has a helpful, polite and non-judgemental approach to dealing with customers and, as you will be representing the Council, you will be expected to act in a professional manner at all times.

You should have a steady and methodical working style with the ability to balance ever changing and conflicting priorities.


Good ICT skills are important and our ideal person would be a good team player with the flexibility, not only to take on varying duties but also to be able to work at both Fareham and Gosport offices if required.

Ultimately you must have a sense of pride and the commitment to do a good job.

About Us:


It is our people who innovate, develop relationships with our customers and partners, deliver our services and find new ways to improve efficiency and productivity.

At Fareham, we aim to attract, develop and retain the very best people to carry out the work required. In return, you would be joining a well managed Council.


We offer a great pension scheme, authorised parking, flexible working and a car lease scheme to name a few of the benefits of working for us.

We take pride in receiving feedback from others who say we are a friendly and professional organisation