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Junior Account Handler

3 months ago

Bristol, Bristol, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.

Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Job Title - Junior New Business Account Handler

Division - Howden Health & Care

Role Definition

To be part of a busy new business team that deal with commercial care insurance. This will cross a whole range of policy types including Commercial Combined, Management Liability, Cyber, Medical Malpractice and more.


Responsibilities to include dealing directly with New Business enquiries across the healthcare sector and managing the process from the collection of information stage to dispatch of policy documents and invoice.

Liaising directly with clients and wholesale brokers to effectively discuss the demands and needs of the insureds, types of policies required etc


Ensure that responsibilities are completed in accordance with Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.

Key Responsibilities / Accountabilities

Clients

  • Develop and maintain good working relationship with clients and wholesale brokers
  • Develop good relationships with insurers
  • Ensure transactions are conducted with full transparency & accuracy
  • Deal with incoming correspondence from clients, insurers and wholesale brokers
  • Behave with all clients (both internal and external) fairly and ethically
  • Be able to deal effectively under pressure
Administration

  • Ensure up to date records are maintained at all times on the Company systems
  • Ensure that the correct coverage is provided and clients are informed of changes
  • Adhere to all delegated authority contract requirements in relation to scheme business
Compliance

  • Ensure compliance with all applicable Company and/or Group policies and procedures
  • Ensure correct authorisation is obtained and processes followed when required by the Company and /or Group policies and procedures
  • Ensure compliance with legal and regulatory requirements
  • Ensure that own performance, HR and T&C records are up to date and meet the Company and/or Group's requirements
  • Maintain complete & accurate records and deal with correspondence appropriately
  • Ensure compliance with Anti Bribery and Corruption policy and procedures
Skills and abilities needed to perform role

  • Ideally 12 years previous insurance experience but training will be provided, preferably with some sales experience.
  • To be able to work effectively with fellow account handlers and lead management team
  • Strong communication skills with both clients and other team members
  • IT Literacy with a working knowledge of Word and Excel required.
  • Good organisational skills and ability to multi task and plan own workloads.
  • Strong attention to detail and ability to produce accurate work under pressure.
  • Good telephone skills
Professional Qualifications

  • Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired but not essential achievement to be supported in accordance with Group Policy if not held


The company operate a stringent employee referencing and verification process when we on board new joiners (temporary or permanent), which means if you are offered a role with us we will ask you to make honest and open declarations about your past employment, qualifications, financial history and credit/debt history.

Whilst these checks do not automatically mean that employment will not be confirmed, as we review each situation on a case by case basis, it can mean that offers of employment may be withdrawn if information is found which is not satisfactory to us.

It is recommended that you should not resign from your current employment until you have satisfied the conditions against which each offer is made relating to referencing and verification checks.


Our Culture:
People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world.

With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world.

But our values haven't changed since day one, when we set out to create a company grounded in:

  • An employeeownership model
  • Aligned external investors
  • The trust and integrity born of friendship
  • Expert