Production Support Director

1 week ago

Basildon, Essex, United Kingdom Fiserv Full time

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R Date posted 05/15/2024 End Date 07/01/2024 City Basildon State/Region Essex Country United Kingdom Location Type Onsite

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Production Support Director

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Production Support Director

What does a successful Production Support Director do at Fiserv?

Lead production support and technology operational teams for Merchant Acquiring across multiple Fiserv applications, infrastructure platforms and vendors for multiple EMEA clients.

What you will do:

  • Incident and Problem Management – Senior management technology leadership and escalation across all technical and business teams, as well as direct client facing support as required. Including being part of the on call out of hours management support rota
  • Client Communications – Provide technology leadership to improve and support client communication for production support across monthly client steering meetings, client escalations, RCA reviews and change / release communications
  • Change and Release Management – As part of the Senior management technology leadership team, provide production change and release approvals across all technology teams (application, infrastructure and network)
  • Application Operations – Provide technology leadership to level 2 operational teams who cover 24x7 processing for Merchant Funding, Settlement, Portal, Data Warehouse and Billing. Includes incident resolution (as part of an on call rota), alerting / monitoring, application deployments, security patching, resiliency and disaster recovery

What you will need to have:

  • Must be flexible for short notice internal or client facing travel, including overseas travel
  • Flexible working out of business hours as part of an on call 24x7 management escalation rota
  • Extensive experience within production support in a complex multi-application and multi-client environment
  • Ability to build and maintain senior internal and external client relationships (up to and including CIO and CTO level)
  • Prior experience in incident, problem & change management, software development, application operations, infrastructure management, project & programme management and vendor management

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Join our talent community and stay informed about Fiserv career news, events and new opportunities.

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