![BA Components - Cookstown](https://media.trabajo.org/img/noimg.jpg)
Customer Services Advisor
6 days ago
You will be responsible for all aspects of customer service activities within the retail sector of the business to maintain our excellent service standards and provide an overall positive customer service experience.
This key role involves working in close collaboration w_i_th production, purchasing and sales management across our 3 sites and also throughout our distribution network.
Main responsibilities include:
Processing orders to customer requirements with a high degree of accuracy and efficiency
Handling all incoming customer enquiries
Providing quotations and checking product availability
Acquire extensive product knowledge of our retail offering
Providing support to customers using our MyBA online order management system
Providing customers with the appropriate service and information or referring customers to another department
Referring problematic issues that cannot be resolved to other experienced team members or management
Support After Sales by processing replacement orders as required within the company's warranty terms
Maintain records of customer correspondence using company database systems
Participate in internal and external customer meetings as required
Communicate and coordinate with internal departments, as required
Essential Skills and Criteria
Minimum 2 years' experience in a similar role
Ability to work well in a busy team environment
Strong attention to detail
Multitasking skills and good organisational abilities
Proficient in the use of Microsoft Office Packages
Clear written and oral communication skills
Excellent interpersonal skills and the ability to interpret information
Ability to work calmly under high-stress situations
Job Types:
Full-time, Permanent
Salary:
From £26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
Work Location:
One location
Application deadline: 17/03/2023
Reference ID:
CA 03/03
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