Customer Services Advisor

6 days ago


Cookstown, United Kingdom BA Components - Cookstown Full time
We are looking for a highly motivated Customer Service Advisor to complement our busy dynamic team.

You will be responsible for all aspects of customer service activities within the retail sector of the business to maintain our excellent service standards and provide an overall positive customer service experience.


This key role involves working in close collaboration w_i_th production, purchasing and sales management across our 3 sites and also throughout our distribution network.


Main responsibilities include:
Processing orders to customer requirements with a high degree of accuracy and efficiency

Handling all incoming customer enquiries

Providing quotations and checking product availability

Acquire extensive product knowledge of our retail offering

Providing support to customers using our MyBA online order management system

Providing customers with the appropriate service and information or referring customers to another department

Referring problematic issues that cannot be resolved to other experienced team members or management

Support After Sales by processing replacement orders as required within the company's warranty terms

Maintain records of customer correspondence using company database systems

Participate in internal and external customer meetings as required

Communicate and coordinate with internal departments, as required

Essential Skills and Criteria
Minimum 2 years' experience in a similar role

Ability to work well in a busy team environment

Strong attention to detail

Multitasking skills and good organisational abilities

Proficient in the use of Microsoft Office Packages

Clear written and oral communication skills

Excellent interpersonal skills and the ability to interpret information

Ability to work calmly under high-stress situations

Job Types:
Full-time, Permanent

Salary:
From £26,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
One location

Application deadline: 17/03/2023

Reference ID:
CA 03/03

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