Service Advisor
7 months ago
TJ Hamilton & Co Ltd
We are a family run business with Volkswagen franchise for over 40 years. We have a fantastic opportunity for a Service Advisor to join the team. The company takes great pride in offering long term and secure employment with over 80% of current staff employed 5 years plus.
Service Advisor
The Service Advisor will be required to deal with all customer service and repair requirements in an efficient and courteous manner, ensuring each customer is treated as an individual with care and respect.
Full training will be provided with the view of being a qualified Volkswagen Service Advisor within 12 months.
Duties will include:
- Liaising with service customers both at Service Reception and by phone.
- Advise customers regarding maintenance and repairs on their vehicles.
- Update the database and DMS systems.
- Use of manufacturer systems to check and advise customers on the correct service requirements / recalls.
- Logging service jobs and booking in customer work.
- Liaising with Parts, Aftersales Manager, Sales Team and Technicians on a daily basis.
- Be attentive to detail and have a flexible approach to working hours.
Essential Criteria
- Proven Track record of delivering excellent customer service.
- Proven track record of working to, and achieving targets.
- Ability to overcome customer objections & resolve complaints.
- Flexible approach to working life.
- Able to demonstrate strong communication skills and the ability to build long term relationships with customers
- Minimum of 4 GCSE’s at grade C or above (or equivalent)
Desirable Criteria But not Essential
- Previous Service Advisor Experience
- Previous experience working within the Motor Industry
- Would suit someone involved in customer service or Retail Sales
Excellent Salary with Opportunity to Earn Bonus.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
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