Trainee Claims Assistant

2 weeks ago

Leeds, Leeds, United Kingdom NHS Resolution Full time
Claims Assistant

Salary:
Agenda for Change, band 4 (£25,147.

Location:
NHS Resolution's Leeds offices - hybrid working or fully remote

Contract:
Permanent

If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.


This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.


The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

Having talented Claims Assistants as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.


NHS Resolution is a not-for-profit arm's length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond.

We provide a supportive environment for our staff with specialist training and the opportunity for personal development.


NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.


The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State.

The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

We are dedicated to providing a professional, high-quality service, working flexibly to find effective and efficient solutions.

To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability.

We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People.

The Claims Support Service has been created to help streamline and improve our claims handling process. Our Claims Assistants handle the more process-driven and administrative-focused tasks that occur during the life cycle of a claim. This process creates more time for our Case Managers to bring their claims to a satisfactory outcome.

The Claims Assistant will be situated in the Claims Support Service team and will be responsible for supporting regional claims management teams by providing administrative assistance for the handling of claims.


The Claims Assistant will demonstrate the following competencies:

  • Confidence in making enquiries via phone and email.
  • Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Work in a progressive environment towards data-driven strategies.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.


When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.


  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for SpecSavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Bike to work scheme.
  • Season ticket loan scheme.


If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible.

We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. Please check out our LinkedIn 'Life' page, highlighting our accomplishments, employees, and company culture.

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