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Sales Consultant

3 months ago

Oxford, Oxfordshire, United Kingdom Mogford Limited Full time

The Oxford Collection is a small, privately owned group of two luxury 5* hotels and three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.

Having very recently undergone a complete refurbishment programme, we have 78 bedrooms across two iconic properties in central Oxford, with unrivalled views across the city's beautiful skyline.

We are looking for a Sales Consultant for Restaurants & Events to join our Reservations & Events team.

The Reservations & Events team is located in our beautifully renovated offices, situated in St. Giles, central Oxford.

  • Selfmotivated, driven, resultsorientated, proactive, positive attitude
  • Excellent communication and interpersonal skills
  • Excellent people management skills
  • Highly organised, with the ability to work under pressure and meet deadlines
  • Reservations and guest relations experience within the luxury hospitality sector would be beneficial

Sales Consultant - Restaurants & Events responsibilities:

  • To take full responsibility and ownership of the day-to-day tasks set for the role.
  • To be confident in having full product knowledge of The Oxford Collection in order to be able to sell the facilities confidently.
  • To be responsible and take ownership of all restaurant, private dining, conference, event, and wedding reservations for The Oxford Collection.
  • To be confident in knowing all systems for The Oxford Collection for Rooms, F&B, Events Sales and Revenue.
  • To show teamwork and flexibility and liaise with the teams at The Oxford Collection as required for guest requests and daily correspondence checks.
  • Be passionate and confident and ensure all inquiries taken are responded to within 7 hours response time.
  • To take ownership and process deposits for all private dining, wedding, conference, and event reservations and to ensure that guests are fully aware of the hotels' cancellation policies.
  • To ensure all bookings display correct tag, source and segmentation on the booking date.
  • To be confident in having a thorough knowledge of all the hotels' computer systems so as to ensure all records and booking details are correct at all times.
  • To be passionate and confident in understanding the standards of performance set out in the Leading Quality Experience report for the group and to adhere to them at all times.
  • To be intuitive in maximising function room revenue and average spends by selling and upselling at all times.
  • To have full knowledge of all special offers and promotions and to be intuitive in offering them where appropriate.
  • To provide Front and Back of House Hotel, Restaurant and Venue teams with timely, detailed, and relevant guest information to enhance their experience.
  • To proactively crosssell The Oxford Collection hotels, venues, and restaurants and to secure group business by offering alternative or fallback options.
  • To be fully conversant in systems, practices, and procedures concerning Reservations & Groups Sales as to deputise as and when required.


We offer a 40-hour working week (Monday to Sunday rota with two days off) with a salary of £13.00 per hour plus non-contractual service charge (tronc).


Sales Consultant - Restaurants & Events benefits:

  • 50% discount on food within our restaurants
  • Up to £700 recruitment incentive
  • Membership to our Employee Assistance Programme with Hospitality Action
  • Pension scheme
  • Opportunities to develop within the Company
  • 28 days holiday inclusive of bank holidays per annum
  • A paid day off on your birthday
  • Team awards and prizes
  • Hospitality Rewards: offering discounted gym membership, highstreet and online shopping discounts, discounted vouchers, and a cashback card
  • Eligibility to work within the UK must be proven and two references should be available on request._