Sales Consultant

2 months ago

Oxford, Oxfordshire, United Kingdom Mamas & Papas Full time

About Us

Mamas & Papas is a leading retailer of baby and children's products, dedicated to providing exceptional customer experiences and building strong relationships with our customers.

The Role

We are seeking a highly skilled and motivated Sales Consultant to join our team at our Oxford store. As a Sales Consultant, you will be responsible for providing outstanding customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences, and providing personalized recommendations.
  • Drive sales growth by identifying opportunities to upsell and cross-sell products, and promoting our brand and products.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Stay up-to-date with product knowledge, industry trends, and competitor activity, and use this knowledge to inform sales strategies and customer interactions.

Benefits

We offer a range of benefits to our employees, including:

  • 33 days holiday, increasing up to 40 with service.
  • Buy & Sell holiday schemes.
  • Company Bonus Schemes.
  • Employer pension contribution from day 1 enrolment.
  • Significant staff discounts for family & friends from our shops & online.
  • Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub.
  • Subsidised health & critical illness cover and insurances.
  • Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave).
  • Supportive Foster Care & Carers Leave offering.
  • Support for Loss and Bereavement.
  • A Menopause Friendly Employer.
  • Employee Recognition and Appreciation Schemes.

Why Join Us?

Mamas & Papas is a business that cares, and we are committed to championing people of all cultures, ethnicities, and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.

Award Winning

We are proud to have been recognized as a finalist in the 2024 Retail Week 'Happiest Retailer to Work For' award, and as a winner of the 2023 Retail Week 'Best Retailer' under £250m award, and the 2022 Retail Gazette 'Best Game Changer Retailer' under £500m award.

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