Data Reporting

2 weeks ago

London, Greater London, United Kingdom BCT Resourcing Full time £45,000
This is an exciting opportunity to join one of the UKs oldest and most reputable non-profit Housing Associations.

This is an exciting opportunity for an experienced Insight & Reporting Analyst to really make a difference, through extracting meaningful insights, and creating recommendations from diverse data-sets.

This role reports directly into the Director of Digital Services & Customer Contact, and plays a pivotal part in shaping continuous improvement and generating in-depth insights that can address systemic issues to reduce recurrence.

As the Insight & Reporting Analyst for Contact Centre & Complaints, you will be responsible for meticulously collecting, analysing, and presenting resident-related data to support strategic decision-making and service enhancements.

Youll also play a key role in understanding resident needs, monitoring trends, and identifying the root causes of complaints to improve overall service.


Data Gathering and Analysis:

  • Identify patterns, trends, and correlations within data to uncover opportunities for enhancing resident experiences and operational efficiency.
  • Translate complex data findings into clear and concise narratives, making the insights accessible to stakeholders with varying levels of technical expertise.
Prepare detailed reports that synthesise complex data into digestible formats, highlighting key findings and actionable recommendations.

  • Present findings and recommendations to senior management and cross-functional teams to drive informed discussions and consensus on strategic priorities.
Develop data-driven recommendations to improve resident satisfaction and achieve organisational objectives.

  • Engage with key stakeholders to inform continuous improvement efforts, providing guidance for informed decision-making based on data insights.
  • Stay updated on emerging data analysis techniques, tools, and industry best practices to continually enhance analytical capabilities and operational efficiency.
Strong analytical skills with the ability to interpret complex data-sets and extract actionable insights.

  • Relevant qualifications in data-related fields are advantageous but not essential.
  • Experience in conducting root cause analysis and identifying failure demand for continuous improvement.
  • Proven experience in preparing detailed reports and presenting findings to senior management and cross-functional teams.

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