Customer Service Library Information Advisor

7 days ago

Keynsham, Bath and North East Somerset, United Kingdom Bath & North East Somerset Council Full time

Hours: 12.5

Contract Type:
Permanent

Service Area:
Business Change & Customer Services

Department:
Customer Services
Keynsham Library & Information Service is looking for new member to join our team.

We pride ourselves on improving people's lives by delivering support, guidance, information, as well as a constantly improving library service.


Our sites are located at Bath Central Library, Keynsham Library, Midsomer Norton Library, Bath Housing Welfare & Advice Services (formerly Bath One Stop Shop), and Council Connect (our telephony department).

We all work across these places, going where we are needed.

This vacancy is for up to 12.5 hrs and is primarily based at Keynsham Library. The post-holder is required to cover 6.5 hours every Saturday, paid at the enhanced Saturday rate, assisting with delivery of core operations from 9 am until 4.30 pm with a one hour break for lunch.


We are often the first point of contact and support for residents for a wide variety of queries - every day is different, and the role is very rewarding.


We are looking for an enthusiastic, performance driven and assertive team player who will enjoy delivering excellent customer service to make a difference to the residents of Bath and North East Somerset.


  • You can work under pressure to rapidly respond to general Council enquiries in a front facing environment,
  • You can promote the services available in our libraries, engaging with a diverse range of residents and groups, and having regard to the principles of equality,
  • You are committed, patient, diplomatic, tactful, and be able to negotiate,
  • You can work flexibly to solve expected and unexpected problems,
  • You are an excellent and accurate communicator,
  • You are a team player,
  • You have functional IT skills with the ability to use IT systems and interpret/input accurate data and information in accordance with GDPR and Information Governance requirements,
  • You are happy to plan and participate in events and activities,
  • You have a minimum of GCSE level education including Maths and English


As an equal opportunity employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.


Why B&NES Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need

These include:

  • A competitive salary package
  • A range of flexible working and hybrid working options, including flexitime, four regional offices and homeworking, dependent on service requirements
  • A generous holiday allowance and special leave provisions
  • The Local Government Pension Scheme
  • A comprehensive Employee Assistance Programme whatever life throws at you; we are committed to supporting you and your wellbeing at work and home
  • Professional and personal development including inhouse training and accredited qualifications including Aspiring Manager and Leadership Development
  • Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

To apply
Bath & North East Somerset Council has one overriding purpose - to improve people's lives.

We have four core values which shape every aspect of our working life and how we look to the future.

These values are to be
Bold, Empowered, Supportive and
Transparent.

As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

Safeguarding Statement:


The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment.

As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

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