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Field Service Team Leader
3 months ago
We are currently looking for a Field Service Team Leader to join a high-end, B2B service-based company located in Essex.
The company is experiencing rapid growth, expanding its coverage across the UK, with this particular role focusing on the West side of London.
- Leading a team of 10+ Service Technicians to ensure exceptional customer service during maintenance visits.
- Responsible for managing the service technicians to meet customer service standards and achieve NPS and KPI targets.
- Collaborating with the management team to optimize team efficiency and effectiveness.
- Working closely with the Field Service Planner to address customer challenges efficiently.
- Identifying and suggesting process improvements to enhance quality and efficiency.
- Supervising onsite technical teams and offering support when needed.
- Managing supply emergencies in the absence of technicians.
- Conducting site audits and assisting with fleet management.
This role is heavily focused on KPIs, requiring effective time management rather than a fixed schedule. The position involves travel, with potential for remote administrative tasks.
The ideal candidate should have:
- Prior line management experience, preferably with remote/on-site teams.
- Experience in serving B2B corporate clients.
- Familiarity with health and safety practices.
- Strong organizational and planning skills.
- Ability to work well under pressure and meet deadlines.
- Preferably an IOSH Managing Safely qualification (training can be provided).
- A valid driving license for regional travel (public transport may be an alternative based on location).
Additional details concerning the role:
- Company-provided vehicle, laptop, and phone.
- Candidates should be physically fit for occasional practical tasks.
- Required 'early birds' starting work around 5:30/6 am with early finish times.
- Potential need for DBS checks and security vetting for certain clients.
- Travel expenses covered by the company.
- Training provided includes various inductions and development programs.
Salary: Up to £40,000 per annum
Don't miss the opportunity to be part of this dynamic team
