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First Contact Team Referrals Assistant
2 weeks ago
About Us: The First Contact Team is part of the Central Services team for The Advonet Group. They are the first contact into the organisation for all referrals and enquiries. You will join a team of three, who provide information for all parts of the organisation. We do receive calls from people in distress, so you'll be able to handle all manner of calls and know how to navigate the difficult ones resiliently.
The Advonet Group values and respects the diversity of backgrounds, experiences and knowledge that staff, volunteers and job applicants bring. All our staff undertake mandatory training on both Equality and Diversity and LGBTQ+ Awareness to increase awareness and understanding of discrimination both in and out of the workplace, with a view to reduce the impact this has on our colleagues and the wider community. This creates a workplace where staff feel comfortable to be themselves and empowers them, and our service users, to use their unique experiences to inform their work.
Benefits of working with us:
Up to 31 days annual leave, plus bank holidays Access to a cashback health plan and Employee Support scheme Free parking near the city centre Flexible and remote working Welcoming, inclusive and supportive environmentValues:
Independence and Empowerment: Support and challenge ourselves and others, ensuring resources are accessible to all. Integrity: Be open, honest, and accountable. Equality and Diversity: Promote inclusivity and ensure everyone has an equal voice.Role Overview: We are looking for a passionate and dedicated individual who has a passion for upholding the rights of the clients we support. You will be friendly and approachable with a knowledge of the services we offer. You will have attention to detail and be able to navigate the systems we use. You will be able to work with the other members of the First Contact Team to ensure work is completed on time. You will be able to communicate effectively with our staff, clients and professionals who contact the organisation. You'll need to be fully computer literate and accustomed to using different software systems (Windows and cloud-based databases) in order to ensure our referrals are handled effectively. Ideally you'll have knowledge or experience of how advocacy services work and be used to dealing with sensitive and personal information, whilst working within the law in respect to data protection. Full training is provided.
Applicants are encouraged to contact the First Contact team Team Leader prior to submitting applications so they can find out more about the role and the Service area. If you wish to do so, please email
As a Disability Confident Employer, we will offer interviews to any applicants with a disability who demonstrate that they meet the essential criteria set out in the Personal Specification. All applicants will be informed as to whether they have been successful for an interview or not following a shortlisting process to assess whether they meet the essential criteria.
Reasonable adjustments can be requested if you are successful in gaining an interview .
We are a Disability Confident Employer and particularly welcome applicants from those who have a lived experience of autism and have other disabilities or come from diverse communities.
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation.
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