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Account Manager
3 months ago
Cooneen at Work requires two Account Manager's to work at our Fivemiletown head office on a fixed term basis for one year.
The successful persons will manage a portfolio of contracts to ensure that they are successfully and profitably delivered throughout their lifetime, sales are maximised, and contracts successfully retained.
Responsibilities:
- Take ownership for portfolio of accounts and contribute to a sales projection for contracts in conjunction with Head of Contracts.
- Develop excellent relationships with all customer contacts, through regular communication, and in person meetings with customers.
- Manage stakeholders internally and externally.
- Ensure all sales and contribution targets are achieved and where possible exceeded.
- Ensure delivery performance KPIs are achieved for assigned contracts.
- Identify new tender and sales opportunities within existing customer portfolio.
- Maintain customer KPIs, service levels and management information as agreed with each customer. Ensure regular review meetings take place and minutes taken and saved.
- Ensure that all necessary activities are undertaken to re-win and/or extend existing contracts, including driving internal meetings.
- Meet with and update the relevant Head of Contracts on a weekly basis on progress of each account.
- Lead Account Coordinators and individuals within the Account Management Department.
- May be required to Line Manage account co-ordinators and other members of the team from time to time or if need arises.
- Ensure that any customer complaints and issues that have been escalated from Account Coordinator or customer are dealt with and resolved effectively.
- Manage the implementation of all contracts secured within current customer base and new customers. This is not an exhaustive list of all responsibilities. The successful job holder will be expected to perform varying tasks as required by their line manager & the overall objectives of the organization. Reward At the Cooneen Group, we focus on the wellbeing of our employees and our Rewards are based accordingly. In addition to a good rate of pay and work within a modern and comfortable environment, you'll receive a generous 35 days annual leave, and lunchtime finish on Fridays. Facilities include a canteen where complimentary fresh fruit and tea and coffee are provided each day. Other benefits include Healthcare cash plan, employee assistance program, paid refer a friend scheme, payroll giving and employee social club. Requirements Essential
- Demonstrable experience in an Account Management or similar customer orientated role with portfolio of customers.
- Proven track record in the development & implementation of a business strategy.
- Strong IT skills, particularly MS word & excel Desirable
- Has a Degree/Technical Qualification
- Has managed and delivered accounts at an international level.
- Experience of working with various stakeholders including country office, factories and in-house design.
- Broad understanding of garment technology/ garment manufacturing process
- Experience of EU and international sales
- Has targeted and opened new accounts to generate new business. About us Cooneen Group HQ is in Northern Ireland, at the same site location from which the business started out over 50 years ago. From humble and modest beginnings, we have grown into a truly global company, with several hundred exceptional employees now operating from offices in England, China, India, and Bangladesh. As a group of businesses operating in a global marketplace, we are constantly striving to improve every aspect of our business by investing in product development, supply chains, customer service, technology, and of course, our people. As communication will be via email, please check your spam/junk folder The Cooneen Group is an Equal Opportunities Employer We reserve the right to enhance criteria on shortlisting #J-18808-Ljbffr
