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Senior Customer Care Officer

3 months ago

Southwark, Greater London, United Kingdom Deekay Technical Full time
2.

To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.


  • 3. Answering client and customer queries providing repairs knowledge and guidance to assist them in resolving issues.
  • 4. To ensure that the dynamic appointment scheduling system database is accurately maintained and managed observing good system housekeeping, user maintenance, and best practice at all times.
  • 5. To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statuary enquires as required in a timely manner, in order to resolve issues effectively and speedily.
  • 6. To monitor and report on operative performance in terms of missed
- appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager.

  • 7. To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.
  • 8. To liaise with internal and external agencies to ensure high standards of service delivery.
  • 9. Maintaining a positive, empathetic and professional attitude towards customers at all times.
  • 10. Ability to stay calm when customers are stressed or upset.

Rate:
£14.93 Umbrella

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£14.93 per hour

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location:
In person