Customer Service Advisor- Remote

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brook Street Full time
We are currently recruiting for a temporary inbound Customer Service Advisors to work for The Care Quality Commission.

Working Monday to Friday you will be required to work 37 hours per week between 9-5.

With a competitive hourly rate of £10.96 per hour, office hours and the convenience of working from home, this is an excellent opportunity for someone looking to work within a government department.


The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.


Assignment: 9 Months with the possibility to extend

Rate of Pay:
£10.92 per hour


Hours: 37 per week, Monday - Friday

Location:
Remote


To deliver a wide range of work, the CQC strongly believes in a team effort and relies on talented people with a wide range of skills and experience.

That's where you come in

You will build good working relationships both internally (with your team and peers) and externally.

Duties include, but are not restricted to:

  • Deliver a consistent and productive service to both internal and external customers.
  • Ensure all administrative work is completed and recorded accurately.
  • Use information resources to support customer service.
  • Keep up to date with current procedures and practices.
  • Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan.
  • Promoting and respecting team working ethics by building good working relationships using cooperation and discussion.

Skills Required:

  • Good written and communication skills
  • Ability to handle challenging enquiries
  • Prioritise workloads to aid productivity
  • Experience in a customer facing environment
  • Manage time effectively
Please not you will e required to pass a Basic DBS for this role

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