Front of House

2 weeks ago

Old Street, Greater London, United Kingdom Landmark Space Full time
Theres never been a better time to join The Space.

We lead the way in providing beautiful, flexible workspaces that help businesses navigate the changing world of work and were expanding rapidly.

Were looking for great people with team spirit and a can-do attitude who want to use their experience and ideas to help us stand out at this dynamic time.

Wed love you to join us, fulfil our purpose, and make every working day matter for our customers.

We offer a friendly, inclusive culture with plenty of opportunities to grow and make a difference.

You can count on us to develop your talent in a flexible environment with excellent benefits, including competitive bonuses and incentive schemes, a paid day off on your birthday, and two days of volunteering a year.


Summary
This position plays a significant role in ensuring that Every working day at The Space matters for colleagues and clients alike through focusing on the companys key objectives of providing high quality customer service and revenue generation,


Responsible for the smooth running and operation of the facilities and delivering sector-leading client experience to increase NPS score YoY.

Ensuring the building operates efficiently. Work with building management to achieve personal and business goals.

Be the first point of contact for query resolution, be flexible in your approach, and happy to be stationed at any one of 9 central London locations.


Key Accountabilities
Client Experience

A high level of client care and satisfaction is the main focus of this role, ensuring that the levels of service meet expectations and service levels.

Ensure revenue generating opportunities are achieved through the delivery of a high standard of client experience.
Ensure clients are constantly informed and provided information on current and new Business Services, following up where necessary.

Deliver against The Landmark & The Space CX strategy, looking for ways to delight and surprise clients, delivering the basics seamlessly and staying tuned in to clients needs.

Visual Standards, Facilities & Security

Housekeeping checks carried out and logged multiple times per day to ensure the building is kept clean, tidy and presented in the best possible manner.

Meeting and conference areas to be kept clean and tidy with efficient turn-around between meeting room bookings. Ensure meeting room tech is tested daily and that all team members are proficient in assisting guests.
Organising furniture and other associated items in line with client requirements.
Security procedures are followed to ensure the security and welfare needs of those using the building are met.

Log and report all maintenance issues to 3rd party supplier and escalate as necessary to ensure that maintenance issues do not adversely affect client experience.

Finance

Full and accurate recording and billing of services used by clients for invoicing at the end of the month using company policies and procedures.

Effective and accurate credit control to ensure no outstanding debt on external client accounts, taking remedial actions to collect outstanding debt in line with company policies and procedures.

Active involvement in cost control to ensure minimum wastage and cost efficiency from the services and facilities provided.

Health & Safety
Follow policies, procedures and attend H&S training as dictated by the company and current H&S legislation.

Own the H&S risk assessment and action points, ensuring all remedial works are completed in line with legislation and advice.

Information Technology
Operate and provide IT and Telecommunications solutions to clients.
Have a confident working knowledge of the technology in meeting rooms.
Ensure that the comms room is clean, tidy and all patching is correct and complete in an orderly fashion.
Meeting and Conference Rooms
Support the Building Manager to deliver the meeting room budget.
Be involved in local and company-wide marketing campaigns to generate revenue and hit building budget.
Manage daily bookings to ensure catering and other requirements are met and delivered on time.

Projects
Complete and assist with projects relating to the building and the business as and when required.
Concierge Services
First point of contact for internal and external clients and visitors. Operate reception in line with company policies and procedures.

Provide services for internal and external clients, including document and presentation preparation, mail handling and sorting and sending, courier bookings, pick-ups and deliveries, booking of meeting rooms.

Advise incoming visitors of health, safety, security and other related procedures relating to the building.
Deal with incoming telephone traffic and route quickly and correctly.

Team
Maintain high levels of team morale and be a team player.

Foster effective relationships with other team members to ensure the needs of the clients and the operation are always met.

Lead with Kindness, Evolve with Purpose, Deliver with Pride.
Traini

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