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Customer Support Field Engineer
7 days ago
We're in search of a Customer Support Field Engineer to join our client in the UK, Slough. If you meet the outlined criteria and are enthusiastic about this opportunity, don't hesitate to take the next step. Click the button below to apply. If you'd like to explore more about this role, feel free to apply or get in touch on or via email at .
Responsibilities:- Performs as on-site support liaison between the business and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all equipment.
- Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met.
- Represent the business Field Engineering interests in resolution of technical issues with other customer engineering departments.
- Acts as mentor and technical resource to lower-level Field Engineers.
- Provide technical guidance, formal training, and field assistance to other colleagues and airline customers in troubleshooting and resolving system hardware, network, and software issues.
- Provides accurate, detailed, and timely responses to problems and queries.
- Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution.
- Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
- Review technical documentation to verify that all specifications are met.
- Checks the reliability of data.
Field Engineer or Product Engineer, specializing in electronics, software, and/or satellite communications technology. Bachelor's Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or related degree is preferred.
KNOWLEDGE/SKILL REQUIREMENTS:- Effective interpersonal, organizational, and problem-solving skills.
- Extensive knowledge of Linux, Unix, Windows, Android (or embedded operating systems).
- Extensive knowledge of TCP/IP networks and troubleshooting methods.
- Thorough understanding of wiring schematics, diagrams, and other engineering technical documentation.
- MySQL database experience a plus.
- Proficient in the utilization of MS Office suite and Oracle.
- Ability to write and converse effectively with peers from the business, Airline customers, and other vendors on a technical level.
- Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
- Ability to pass extensive security and background checks.
Pension contribution, medical cover, Life Assurance, 25 days holiday, Sick pay, company discounts.
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