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Data Center Solution Support Engineer
3 months ago
CDS, a Hewlett Packard Enterprise company
is a wholly owned subsidiary of
Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS
is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise's values and commitments to employees and customers alike.
We are looking for a Technology Consultant to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow and Slough area.nAs a resident technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract.
tasks
will include (but not limited to):
The primary role is to carry out the troubleshooting of hardware and triage of failures on nodes.nThe engineer will be made aware that HPC parts can be heavy.
System blades vary in weight from 24Kg to nearly 30kg.nServer lifts are used to remove/ install the system blades.nThe engineer must document the fault accurately for each faulty piece of hardware to enable the onsite team a chance of repairing the items.nThe engineers must be self-motivated to look for work.nThis would be done by monitoring the onsite ticket system.nThe engineer will learn to elevate cases when required so that additional help can be requested.nWork as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.nMaintain meticulous records of planned maintenance actions and outcomes within the case management systems.nEnsure compliance with customer rules for change management controls.nProvide a professional and positive approach to the customer in the execution of all duties.nFollow technical escalation procedures to ensure critical issues receive maximum focus.
Required skills and attributes
A working knowledge of Linux and storage systems is desirable.nPossess an analytical approach to problem solving and be fully committed to drive issues to conclusion.nExcellent communication skills, both written and verbal are required.nAn ability to stay calm and professional under pressure while working to strict deadlines is essential.nThe candidate should be flexible and willing to travel when required.nIdeally early careers, enthusiastic about HPC and willingness to learn and developnSC Clearance required or prepared to undertakenLocated nearby to SL1 and UB11, approx.
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