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Airport Delivery Co-ordinator

4 months ago

London, Greater London, United Kingdom TUI Full time

Join our global Intercruises Operations Team in the UK as an Airport Delivery Coordinator based near
London Heathrow Airport.As an Airport Delivery Coordinator, you will be responsible for the day to day operation of Intercruises' arrivals and departures at all UK airports, managing the meet and greet service, planning airport-rep schedules, liaisingwith the UK office and working with numerous transfer suppliers and airline representatives.

You will ensure the highest level of customer service is maintained.
You will assist and oversee the development of the airport-reps and provide training where required.
You will create and maintain strong relationships with all service providers to improve communication and leverage future partnership opportunities.

ABOUT THE JOB

  • To be present on ship turnaround days as the acting supervisor on site at the main airport.
  • To ensure the smooth running of the operation at all UK airport by through excellent coordination with the port, hotels and Intercruises' UK office.
  • To assist and solve any incidents and issues of guests that may arise (flight cancellations, delays, theft and loss, airport strikes etc.).
  • To recruit, organise and contract the staff required for each operation and ensure total hours are within budget.
  • Supervise the training of new hires and previous season staff.
  • Ensure employee credit card or SOLDO cards is liquidated and submitted as per company guidelines.
  • Ensure correct number of new staff is recruited accordingly and ensure all staff are familiar with cruise line expectations.
  • Work with transport and port delivery to ensure the scheduled transportation will cover the needs of the operation.
  • Assign materials (itineraries, client information, transfer vouchers etc.) to the airport staff and support as required.
  • To liaise with Health & Safety Departments when incidents concerning Intercruises' guests happen at the airport.
  • To report flight irregularities and challenges occurred during the operation to the UK office and/or the cruise line.
  • To plan, manage and monitor preoperation phase (passenger arrivals, departures and dispatch).
  • To ensure all reports are completed, staff hours validated and airport invoices are complete within 72hrs.

ABOUT YOU

  • High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus.
  • Ability to work independently.
  • Excellent organization, agility and flexible.
  • Customer service oriented.
  • Soft skills (empathy, team builder, communication and good listener).
  • Develop and maintain excellent relationships with stakeholders and colleagues.
  • A genuinely helpful, flexible and professional personality.
  • A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
  • Excellent communication skills, both verbal and written, in English, other local and Source Market languages advantageous
  • A collaborative team player who wants to learn, grow and embrace the digital culture.

ABOUT OUR OFFER

  • Become a valued team member of TUI, the No.1 global and socially aware travel company
  • Competitive salary, annual bonus scheme and benefits for both flexible and locally contracted employees
  • TUI Musement operate in over 115 destinations and 50 countries offering more career opportunities than any other travel company
  • Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes
  • Discount on TUI shares after six months' employment
  • Exclusive excursion, hospitality and accommodation discounts
TUI Musement is a leading Tours & Activities business.

It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.

There are over 130,000 'things to do' inall major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.

We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.

TUIMusement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI's Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and highquality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement

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