Support Secretary

6 days ago

Bangor, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

We're looking for a dynamic support secretary to join the Surgical Department team at Ysyby Gwynedd. The ideal candidate should bring enthusiasm, motivation, excellent communication skills, and the ability to handle various secretarial and administrative tasks for the Consultants and their teams.

Main Responsibilities

As the support secretary, your role will involve offering a top-notch typing and administration service for the medical secretarial team. You'll also assist in managing patients' medical records, maintaining an effective filing system, and guiding patients through the treatment process.

  • Efficiently handle routine tasks such as locating and tracking case notes
  • Collaborate with patients on appointment scheduling
  • Make informed decisions based on established guidelines

About the Company

If you're up for a challenge and enjoy making a difference, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a rewarding environment. As the largest healthcare organization in Wales, we serve a diverse population and provide a wide range of health services.

Join our team and benefit from our supportive culture, guided by our Organizational Values and 'Proud to Lead' competence framework. We value diversity and actively promote inclusivity, welcoming applications through the 'Disability Confident Employer' scheme.

Regularly check your email for updates as we communicate with applicants via the provided email address. We encourage applications in Welsh, ensuring equal treatment for both Welsh and English submissions.

Job Requirements

You can access the full job description and qualifications in the supporting documents or by clicking on the application link.

Qualifications

Essential

  • Good general education background (GCSE maths and English at grade C or above)
  • Proficiency in Microsoft Word (RSA/OCR level 2 or equivalent experience)
  • NVQ level 3 or equivalent experience, or willingness to attain

Desirable

  • IT certification (CLAIT Plus or ECDL)
  • NVQ Customer Service Level 2
  • Understanding of Medical Terminology Level 2

Experience

Essential

  • Familiarity with administrative processes

Desirable

  • Previous experience in NHS or office settings

Skills

Essential

  • Effective communication skills
  • Strong customer service orientation
  • Deadline-oriented with good organizational skills

Desirable

  • Proficiency in Microsoft Office
  • Familiarity with patient administration systems
  • Welsh language fluency

Knowledge

Essential

  • Commitment to personal development
  • Experience in secretarial duties with progress monitoring
  • Adherence to established policies and service standards

Desirable

  • Understanding of NHS structures

Personal Qualities

Essential

  • Collaborative team player
  • Approachable and friendly demeanor
  • Reliability and confidence
  • Continuous improvement through learning and reflection
  • Empathetic approach towards colleagues and patients

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